Customer Service Advocate

<h1 style="text-align: center;"><strong>Now hiring Customer Service Advocates for a target start date of September 8th, 2026!</strong></h1> <h2 style="text-align: center;"><strong>The starting rate for this role is $19.65 per hour</strong></h2> <p style="text-align: center;"><strong>Interested candidates must be willing and able to work onsite full-time in our Lake Nona, FL office. Hours are between 9:30 am and 6 pm ET, Monday through Friday.</strong></p> <hr> <p style="text-align: center;"><span style="font-size: 14pt;"><strong>The Mission</strong></span></p> <p style="text-align: center;">At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of <a href="https://www.medishare.com/" target="_blank">Medi-Share®</a>, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: <em>Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.</em></p> <p style="text-align: center;"><span style="font-size: 14pt;"><strong>The Team</strong></span></p> <p style="text-align: center;">Everyone at Christian Care Ministry is in agreement with our <a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/" target="_blank">Statement of Faith, </a>which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.</p> <p style="text-align: center;"><span style="font-size: 14pt;"><strong>The Job</strong></span></p> <p style="text-align: center;">Customer Service Advocates (CSAs) are a&nbsp;trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines,&nbsp;provisions of the program, technical challenges, medical bills, and more.&nbsp;CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.</p> <hr> <p style="text-align: center;"><strong>Essential Job Duties &amp; Responsibilities</strong></p> <ul> <li>Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace</li> <li>Troubleshooting and resolving issues</li> <li>Working with a high sense of urgency with all medical service providers and program members</li> <li>Sh