Sr Clinical Consultant, MI I

Position Overview

The Senior Clinical Consultant, MI - I (SCC, MI - I) has mastered technical/Clinical skills and possesses advanced product knowledge required to mentor Clinical Consultants in clinical product optimization and the onsite and remote education of Physicians, IT/Clinical Systems Administrators, Technologists, Sonographers, and other Key Operators in the use of Fujifilm’s Medical Informatics.

 

The Senior Clinical Consultant, MI - I shall be responsible for providing clinical consulting for the project, report configuration (CV), workflow analysis, end-to-end testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects. The SCC, MI – I ensures customer satisfaction by properly managing customer expectations and driving improved product awareness and understanding.

 

The SCC, MI – I is the second level of local escalation for technical assessment, troubleshooting, and workflow optimization, and further escalation where needed to ensure that product integrity and performance levels meet customer expectations. Additionally, the SCC, MI – I supports sales and field service efforts in high level strategic accounts by providing clinical consultation for developing and executing customized customer solutions, special projects, and equipment demonstrations. The Senior Clinical Consultant, MI – I is responsible for leading MI Synapse Projects. Assist with TAC Support as well as mentoring Clinical Consultant, MI I and II.

 

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and Responsibilities:

• Serve as Project lead consultant on behalf of customers and company personnel.
• Makes appropriate contacts within HCUS and at the customer site to coordinate each training event. 
• Provides feedback to Customers, Sales, Field Service, Marketing, Engineering, and Product line management on equipment issues and customer concerns via written and verbal communication. 
• Assesses the customer’s level of comprehension to facilitate effective on-site training and optimal product operation, utilizing validated applications, protocols, and processes.
• Provides on-going support to resolve application related and image quality concerns on both a product and system level. 
• Works closely with Interpreting physicians, clinicians, and other professional staff to ensure the proper and efficient operation of Fujifilm products. 
• Creates, Provides and maintains documentation to support customer training. 
• Provides additional training and consultation at a charge, contributing to Professional Services revenue goals. 
• Works with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solution. 
• Participates in teaching and training customers remotely or via a travel schedule consistent with the position's requirements and the needs of HCUS customers. 
• Provide clinical expertise, workflow analysis, report configuration (CV), end to end testing, for upgrades, and new implementations.
• Identify process changes to improve efficiency and customer satisfaction.
• Ensure compliance with all applicable requirements of the company’s quality management system.
• Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.). 
• Participates with Sales and Marketing staff to develop new products, services, and sales/marketing strategies. Reports any internal/external information and activities that may impact on customer satisfaction and/or HCUS’s future business activities. 
• Adheres to the Company's quality and regulatory compliance requireme