Become a part of our caring community
 

The Outbound Tele Sales Agent, Primary Care conducts outbound and takes inbound calls from our patients 65 plus years old. We are looking for a Bilingual English/Spanish speaking candidate with the ability to work from home.

Role Responsibilities:

• Conduct outbound and answer inbound calls related to any attrition mitigation marketing communications
• PCP Terminations – Help ensure engaged members get their questions answered, understand the situation they are in and get assistance with any clinical connections or assurances during this transitional period
• Mass Moves – Follow up with patients that we previously acquired to help them get their 2nd appointment scheduled
• Center Consolidation / Relocation – Help reschedule appointments and any clinical connections or assurances needed during this transitional period
• Plan Changes – Reach out to newly acquired patients that are on a plan that we don't accept to connect them with a broker
• Organic patient orientation – Onboard and orient new, engaged patients acquired through traditional sales channels

Use your skills to make an impact
 

Required Qualifications:

• 3 years of customer service experience
• Strong critical thinking and problem-solving skills
• Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel.
• Must be passionate about contributing to an organization focused on improving consumer experiences

Preferred Qualifications

• Previous work from home experience
• Previous call center or patient outreach experience
• Bilingual English/Spanish

Additional Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$45,000 - $60,900 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 04-30-2026

About us
 

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated