Financial Counselor - Single Business Office - Full Time

Help patients find a path forward when they need it most. As a Financial Counselor, you'll provide guidance, support, and solutions that help patients navigate the financial aspects of healthcare, ensuring they can focus on different areas within their life. 

Why Choose Guthrie:

• Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
• Employee Assistance Program – Confidential support for personal and professional well-being
• Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
• PTO Starts on Day 1
• Friendly, Inclusive Work Family – Be part of a team that feels like home

Recognized as a Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes 
• America's Best Employers for Healthcare Professionals 2025 - Forbes 
• America's Best Employers for Women 2025 – Forbes

Schedule & Coverage:

• Full Time, Day Shift, Hybrid Work Setting

   

Position Summary:

The Financial Counselor is responsible for interacting with patients to ensure all avenues of reimbursement or assistance are pursued to guarantee payment for uninsured or underinsured patients. The financial counselor must use sound judgement and decision-making skills to ensure that all options for resolving open patient balances have been pursued.

The financial counselor gathers the required documentation to determine patient responsibilities and authorization requirements for specified home, office and hospital-based procedures and confirms that all processes related to insurance eligibility, authorization and verification are performed in order to discuss any financial responsibilities with the patient. The financial counselor is responsible for accurate and timely processing to make determination of eligibility for The Guthrie Clinic Charity Care Policy. Communications with the patient will be held prior to, at time of service or after services have been provided and will result in financial clearance, including collection of patient responsibility in full, the establishment of a payment plan or applicable financial assistance applications to determine the patient’s ability to pay in accordance with Federal Income Guidelines and Financial Aid laws.  

Guides patients to establish a means of meeting their financial obligations in a manner which protects the financial standing of Guthrie Medical Group, Robert Packer Hospital, Troy Community Hospital, Towanda Memorial Hospital, Cortland Medical Center and Lourdes Hospital. 

Education, License & Cert: 

High School diploma or equivalent required. Associate's degree in business, Finance, Health Information Management or related field preferred.

Experience: 

Minimum:  One (1) year of experience in a customer service-related field    

Preferred:  One (1) year of experience in a healthcare, call center, business, financial or insurance related field 

Required Skills, Knowledge, and Abilities  

• Ability to work in a busy, loud, and demanding environment.  
• Must independently recognize and evaluate situations for the level of urgency.  
• Experience in providing a high level of customer service.  
• Strong emotional intelligence and empathy.  
• Excellent written and oral communication skills.  
• Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff, and the general public.  
• Must be detail oriented and accurate.  
• Ability to multi-task and prioritize tasks.  
• Displays an aptitude and willingness to learn new responsibilities.  
• Willingly accepts feedback.  
• Flexible and innovative.  
• Ability to problem-solve and work independently.  
• Displays a professional appearance.  
• Dependable and reliable in achieving goals.  
• Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners.  
• Familiarity with medical terminology and abbreviations. 

Essential Functions: 

• Complete registration process, requests, updates and any other associated requests by any means necessary
• Manage patient insurance re