Product Strategy and Retail Pharmacy Core Processes, Manager - Retail Pharmacy Operations

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Bring your heart to CVS Health – Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Store Operations strives to maintain industry-leading prescription fulfillment processes and tools in our pharmacies across the country.

As a Retail Pharmacy Operations – Product Strategy and Retail Pharmacy Core Processes, Manager, you will be responsible for supporting our customers and pharmacy teams as well as driving strategy and process innovation across multiple key pharmacy workflow areas. Specific areas of focus will be reimagining how our pharmacy colleagues’ use the drug information and attributes available in our dispensing system, supporting field and pharmacy colleagues through day-to-day activities critical to pharmacy operations, and supporting internal teams as they implement new initiatives within our retail dispensing system while ensuring compliance in the key areas the team oversees. The ideal candidate will have a strong background in pharmacy operations, customer service, and technology integration.

Your scope of responsibilities will more specifically include the following:

• Collaborate with cross-functional teams, including IT, Digital, other pharmacy operations teams, other various stakeholders, and vendors to deliver high-impact solutions
• Lead across all phases of new product development, ranging from initial business case development through launching solutions to our customers and colleagues
• Lead and oversee a small team of Sr. Analysts to handle day-to-day Rx Drug operations and other project/portfolio workstreams
• Support the strategy for various RxConnect changes that will transform how to operate, partnering with various teams on new initiatives. You will advocate for our pharmacy and store teams to ensure the experience is smooth, engaging, well understood, effectively implemented, and meets our pre-determined markers for success
• Ensure that our pharmacy teams are compliant for any new state and / or federal changes, especially in the key areas that are overseen by the team including but not limited to various drug attributes, translation services, and label printing
• Support our core retail business via monitoring and addressing tickets raised by our pharmacy colleagues as well as monitoring internal reporting related to pharmacy systems, inventory processes, and drug product management

This position requires strong analytical and operational skills, including the ability to understand and simplify complex systems and processes, and the ability to quickly develop insights to inform a broader strategic roadmap. You will independently interact with and influence a wide range of senior cross-functional partners and need to demonstrate a proven track record of delivering results.

Primary Job Duties & Responsibilities:

Strategic Planning

• Leads across all phases of new product development, ranging from initial business case development through launching solutions to our customers and colleagues
• Facilitates the creation of field facing materials with cross-functional communications partnership for key touchpoints such as:
  • Sr Leader Field meetings
  • Leadership conferences
  • Quarterly field calls

• Partners with Senior Manager to communicate plans, risks, and opportunities from working team up to executive leadership
• Supports the Senior Manager in developing and effective communication strategy for alerting both internal and external leaders of anticipated changes, partnering with communication as needed
• Identifies any industry trend impacting drug