Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading course creation platform makes it easy for organizations to build engaging, custom content to effectively onboard new hires, stay compliant, upskill employees, and more.

As a Sr UX Writer II, you’ll think in terms of flows and interactions, and ensure that language functions as a system that works across products, surfaces, and languages, embodying our brand and meeting users wherever they are. This strategic role is scoped to operationalizing content design within the design system, and developing writing standards and frameworks that scale across multiple products. 

Overall Impact

• Design, develop, and drive new operational methodologies for achieving and maintaining writing excellence in product development.

• Seamlessly integrate writing guidance, best practices, and style principles into existing and evolving design systems.

• Develop reusable UX content templates, components, and frameworks to ensure consistency and efficiency.

• Build and manage AI-powered systems, tools, and workflows that multiply the product organization’s capacity and output quality.

UX Writing

• Serve as a thought leader in UX writing, contributing to the development of best practices and advocating for a user-first approach across teams

• Document and maintain the styles and standards for UX writing across all products

• Conduct audits, identify patterns, and lead brainstorming sessions to design the best user experiences and identify areas for optimization

• Clearly communicate creative concepts to stakeholders representing strategic and user-focused viewpoints with confidence and ease

• Independently lead UX writing initiatives from discovery through implementation, ensuring alignment with product strategy and driving measurable improvements in user experience and engagement

• Bring judgment to how AI fits into content design work; using it where it adds value, helping the team calibrate processes, and contributing to responsible practices

• Partner closely with design teams on accessibility and localization initiatives, ensuring content is inclusive and usable for all

Localization

• Leverage deep understanding of how authoring UI decisions affect authors working across languages and regions

• Shape and advocate for patterns that reduce friction for multilingual workflows

Design Thinking 

• Ensure strategic alignment of UX writing discipline with Articulate’s product principles and brand voice

• Leverage user research, A/B testing, and performance analytics to refine UX copy and optimize user interactions

• Adapt and evolve writing systems and resources to meet future product and user needs.

Cross-Functional Collaboration

• Collaborate with researchers, product managers, engineers, designers, and other stakeholders to establish conversational, cohesive experiences with a unified voice

• Communicate productively with visual thinkers and advocate for your point of view 

• Work cross-functionally to build experiments, develop hypotheses, and test plans

• Socialize and champion writing guidance and best practices at all organizational levels, from individual contributors to executive stakeholders

Team Citizenship

• Foster a culture of collaboration, where constructive feedback and open dialogue are required

• Demonstrate professional, positive, and proactive communication with peers<