DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BUSINESS ANALYST
(IT ANALYST)

Job Location:

Division of Technology Services (DTS)
1400 West Washington Street, Phoenix, Arizona 85007

Posting Details:

Salary: $83,250.00 - $93,250.00 Annually

 Grade: 24

Closing Date: March 24, 2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Technology Services (DTS) is seeking an experienced and highly motivated individual to join our team as a Business Analyst (IT Analyst). This position analyzes various types of data and documentation for reporting in non-technical language, and coordinates work/assignments and other documents as needed for projects. This role acts as the primary liaison between the Division of Technology Services and the business unit in support the organization’s key business processes and applications.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

- Collaborates with stakeholders to identify and document business requirements and user needs for digital products and services. Utilizes business analysis techniques to elicit customer requirements. Performs impact and risk analysis. Identifies advantages and disadvantages of business processes and assesses impacts.
- Analyzes current processes, workflows, and systems to identify areas for improvement and recommend solutions. Gathers and translates business requirements into functional requirements and develop use cases for IT projects.
- Creates and maintains detailed documentation, including user stories, use cases, process maps, and functional requirements. Supports Product Manager in defining and prioritizing features and improvements that align with strategic goals.
- Work closely with development teams to ensure requirements are clearly understood and implemented effectively. Analyze and evaluate use/system requirements to ensure system modifications are in compliance with federal and state guidelines.
- Analyzes key performance indicators and metrics to assess product performance and identify opportunities for enhancement. Facilitates user feedback sessions and usability testing to ensure solutions meet end-user needs.
- Creates and delivers related user documentation and end-user training. Make oral and written presentation on automated system changes. Provides technical support to users and trains and guides other business analysts.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

- General knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development
- Familiarity with Business Analysis Body of Knowledge (BABOK)
- Service Level Agreement (SLA); laws, rules, security policies, privacy, data confidentiality management, statistical and business analysis and research and analysis methodologies
- Project management concepts, principles and practices
- English language for sentence structure, composition, content, spelling, and grammar
- Considerable