Salary range is:

$65,562.00 - $80,000.00

This position is bonus/commission eligible.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

 

The Role

Salary range is:
$65,562.00 - $80,000.00
This position is bonus/commission eligible.

The Instructional Designer will create eLearning, live instructor-led training sessions and training guides, and supporting materials following an instructional design process to support CCC’s learning audiences.

As a member of the Learning Services team, the Instructional Designer is responsible for collaborating with cross-functional teams to create and implement learning experiences.

Critical skills required for the role include a high degree of accuracy; versatility; strong CCC product knowledge; digital content and learning technologies experience; demonstrated mastery of English grammar; and the ability to align to sound project management practices on all projects.


Interface with all Internal Departments, including but not limited to:

• Enabling Services
• All Sales Groups
• Service Operations
• Product Management & Marketing
• Product Development
• Help Desk /Technology

External Customers including but not limited to:

• Insurance
• Repair Facilities
• Suppliers/OEMs
• Independent Appraisers

 

Key Responsibilities:

Instructional Design

• Apply knowledge of instructional design and adult learning theory to develop learning materials and create or update training programs.
• Quickly synthesizes and rapidly create course content based on input from written material, previous training courses, subject matter experts, etc.
• Oversee instructional design projects and manage training project plans. Collaborate with project teams to develop and implement learning solutions to best meet the particular business need.
• Develop learning experiences for classroom (in-person and virtual), self-paced eLearning modules or blended approaches.
• Create course presentations, videos, assessments, facilitator guides, and course handouts.
• Execute evaluation strategies and tools to measure program effectiveness. Leverage feedback into design and on-going maintenance of training/learning solutions.
• Conduct initial train-the-trainer sessions for all new training programs.
• Research and implement best practices in instructional design and learning technologies.
• Assist, when applicable, in the development and maintenance of product help topics

Project Management

• Establish and refine effective project management procedures and status processes.
• Create and manage project plans according to processes and procedures using identified project management tools.
• Plan, collaborate, and execute training development activities.
• Consult with project teams to develop and implement learning solutions to best meet the business need.
• Clearly communicate project milestones, issues, risks, and needs to Learning Services Leadership and project stakeholders.

Learning Management

• Support trainers, SMEs, clients, etc. who need problem-solving and solutions within the LMS.
• Use established course development processes for LMS distribution.
• Administer the LMS, including uploading content and maintaining all training-related recordkeeping as needed.
• Collaborate with LMS process analyst to determine and facilitate best practices and required reporting.
• This position does not have direct reports.
• Other duties as assigned.

 

Requirements:

Relevant Work Experience

• Bachelors’ Degree or equivalent experience required.
• Minimum three years Instructional Design experience is preferred.
• Preferred prior experience includes working with complex content and developing training for multiple delivery modalities (traditional/online classroom, and self-paced eLearning modules).<