Senior Customer Service Claims Associate - Dutch Speaker

<p><b>Senior Customer Service Claims Associate - Dutch speaker</b></p><p><b>Amsterdam</b> <b><span>1105 BE</span> </b></p><p></p><p><b>Overview of Position  </b></p><p>As a member of our European Claims team, your main responsibility will be to assess and resolve insurance claims. As a Team Senior, you will have additional tasks and responsibility supporting the team. We are seeking candidates who have an excellent command of the Dutch language, good listening skills, and the ability to effectively communicate with our customers. We are proud to work with one of the largest telecom brands in the Netherlands. This role involves providing service to ensure that their customers receive assistance with claims in the event of a lost, stolen, or damaged mobile phone or gadget.</p><p></p><p><b>What makes us <span><span><span>different?  </span></span></span></b></p><ul><li>You will receive extensive training to fully prepare you for your position</li><li>Flexibility - we support hybrid working but you also have the option to work in the office or both depending on the shifts/hours you work. We pay a home working allowance, and if you travel to the office, a travel allowance.</li><li>We believe that work-life balance is important - that's why we offer 28 days of vacation plus time off on public holidays, and you accrue extra days if you have not been sick or absent in one year.</li><li>Healthy employees and their wellbeing are important – we pay you a monthly allowance (€45 net per month) for your health and wellbeing, and we have a Programme for employees and their families to help with practical information and advice on a wide range of topics related to health, family, money matters</li><li>Many additional benefits, including premium-free pension, bonus schemes, premium-free WIA insurance, and monthly holiday bonus, career opportunities, and much more! We even give you an allowance ( €50 net ) on your birthday</li><li>Udemy Learning and development opportunities</li></ul><p></p><p><b>What will be my duties and responsibilities in this job?  </b></p><ul><li>Assess and resolve insurance claims</li><li>Support with admin activates on email</li><li><span>Planning of the teams work schedule </span></li><li><span>Support with training of new starters</span></li><li><span>Work with the claim handlers on escalations, Fraud and Complaint cases. </span></li><li><span>Watch dog for our SLA's and monitor the quality of all tasks</span></li></ul><p></p><p><b>What are the requirements needed for this position?  </b></p><ul><li>Fluent Dutch speaking at an advanced level and English at C1 level</li><li>Excellent verbal, written, and listening skills</li><li>Basic computer skills, including data entry, website navigation, and other software</li><li>Experience with managing a small team within a customer service environment</li><li>You will be organised and be able to prioritise tasks</li></ul><p></p><p>We look forward to receiving your application</p><p><span>#LI-Hybrid</span></p>