Sr MGR, Client Service Tech

 Client Service Sr Manager

 

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

 

Role Summary

As a Sr Manager of Client Service Operations, you will lead service delivery and operational excellence for a major retail client. This role ensures timely, high-quality deliverables, leverages technology to streamline processes, and strengthens client relationships through data-driven insights and proactive support.

Job Responsibilities

• Own end-to-end service delivery and client satisfaction.
• Develop account plans and stakeholder maps to deepen partnerships.
• Provide training and support for Circana platforms and services.
• Maintain proficiency in Circana platforms (Unify, Liquid Data, OmniMarket).
• Develop and enhance custom client databases and models.
• Leverage technology and AI to automate and streamline operations.
• Manage projects across cross-functional teams.
• Identify and resolve data quality issues with clear communication.
• Ensure timely and accurate delivery of client reports.

Requirements

• Bachelor’s degree in operations, Technology, CPG, Retail, Market Research, or related field.
• 5+ years of experience in client service operations or retail analytics.
• Strong problem-solving and project management skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Ability to adapt and manage multiple priorities in a fast-paced environment.
• Experience with data platforms and technology solutions preferred.

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value to our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be in the following area(s): Hybrid / Boston, MA area

 

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

 

The below range reflects the range of possible c