Supervisor, Dental Front Desk

Description

POSITION SUMMARY

This position is a supervisory position which oversees various clinic front-office administrative responsibilities as outlined below.  The clinic front-office is a high-intensity, fast paced environment, and because of the critical impact this position has on clinic efficiency, the employee must be punctual and have excellent attendance.  This position also provides oversight to all non-clinical operations of the clinic.  This position works closely with the Practice Director/Manager or designee, Medical Director or designee, and Clinical Supervisor or designee for the total management of the day to day operations of the clinic.  

REPORTING RELATIONSHIPS

This position reports to the Director of Dental Operations. 

DUTIES & ESSENTIAL JOB FUNCTIONS
While living and demonstrating our Core Values, the Dental Front Desk Supervisor will:

• Monitor the workflow of front desk dental operations and ensure smooth daily operations.
• Create and manage staff schedules, handle PTO requests, and adjust staffing as needed.
• Oversee the performance of front desk staff, conduct performance reviews, and manage hiring, onboarding, and training processes.
• Leading the hiring process of Dental Front Desk staff with the Human Resources department. Ensure proper onboarding, orientation and training of staff.
• Ensure staff training includes all aspects of front desk operations and billing procedures.
• Address patient complaints and concerns, update leadership as necessary, and oversee patient scheduling.
• Coordinate provider time off, manage patient scheduling, and work with the Practice Director/Manager to update schedules in the DMR system.
• Handle patient information management in the Electronic Dental Records system, including appointment scheduling, insurance verification, and compliance with regulations.
• Perform cash account management, manage patient records, ensure compliance with Red Flag Rules, and facilitate quality improvement processes within the clinic.

Requirements

QUALIFICATIONS

• High school diploma or equivalent required
• Previous supervisory experience (2-4 years) in a high-volume medical practice 
• Experience with Dentrix or other DMR software a plus
• Proficiency in Word, Excel, PowerPoint and Email
• Ability to lead a team
• Must be reliable and punctual
• Professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule