Aftersales Coordinator, Bal Harbour

After Sales Coordinator, Bal Harbour

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.  

About the role: 

This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities. 

What impact you can create at CHANEL: 

Repair Drop Off & Pick Up 

• Assist client at repair drop off and perform initial assessment on repair possibility with client 

• Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time 

• Enter all required detailed information in CASS and generate a claim 

• Assist client at pick up by confirming all agreed repair requests at drop off are completed, process pos transaction for payment or close the claim 

Operational Responsibilities 

• Responsible for Open Claims Report for both Fashion and WFJ 

• Assist and partner with inventory team on all quality alerts for boutique 

• Quality check on all returned repairs from all workshops 

• Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc.. 

• Maintain active communication with all workshops 

• Respond all emails within a timely manner 

• Process all incoming and outgoing stock repairs in CASS and MMS 

• Coordinate with clients and workshops on shipping and receiving 

• Partner with boutique other team members on client escalations 

• Process boutique stock repair and damage 

You Are Energized By: 

• The history and heritage of The House of CHANEL 

• Demonstrating your expertise knowledge of customer service principles and practices 

• Utilizing your high-level of attention to detail and accuracy 

• Your desire to collaborate effectively with a diverse team 

• The opportunity to multi-task projects in a dynamic, fast paced environment 

What you will bring to the team:  

• Ability to thrive in a team environment and work collaboratively 

• Understanding of, and passion for client experience 

• Excellent communication skills 

• Foreign language skills are preferred but not required 

• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives 

• Curiosity and desire to learn and grow professionally within the world of CHANEL 

Position Logistics: 

• Strong mindset of client services 

• Excellent written and verbal communication skills 

• Ability to interact with internal and external clients in a calm and professional manner 

• Ability to work within a team 

• Ability to solve client escalations and make sound decisions 

• Desire to be of service to clients and striving to deliver superior client experience 

• Possess a sense of urgency and high level of resourcefulness and self-reliance 

• High attention to details and organizational skills 

• Computer knowledge – Proficient in MS Word, Excel, PowerPoint 

• Bachelor's degree preferred 

• 2 years in Fashion or Luxury client services experience required 

• Foreign language is preferred 

• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service. 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate. 

Compensation: 

• The anticipated base salary range for this position is $24 through $27. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. 

Benefits and Perks: 

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbe