Customer Service Representative - Bilingual

Bilingual Customer Service Representative

Location: Columbia, MD

Salary: $49,000 to $51,000 per year

 

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.  Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.”  People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?

• Our Culture – A work environment that values diversity, inclusion & belonging
• Competitive Compensation – Day 1 Benefits & Competitive Salary
• Retirement Benefits – Matching 401K & Profit-Sharing Program
• Professional Growth – Clear pathways for Career, Leadership and Personal Development
• Health Benefits – Flexible Spending/Health Savings Accounts
• Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
• Education – Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

ADDITIONAL COMPENSATION:

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)

Position Summary:

Shimadzu Scientific Instruments is seeking a Bilingual Customer Service Representative to join our International Operations team. In this role, you will act as a key liaison between our sales and service functions and Latin American distributors, ensuring that our clients receive the highest quality support in both English and Spanish.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Provide top-tier service to incoming calls from international brokers and Latin American distributors. Address and resolve inquiries and concerns with professionalism and efficiency.
• Review and process purchase orders, ensuring accuracy before entering them into our system. Coordinate international shipments and generate reports as required.
• Assist with the generation of quotes and follow up on order status and troubleshooting issues.
• Act as the liaison between the international operations team and administrative departments, ensuring smooth communication and timely responses to customer needs.

 

EDUCATION AND QUALIFICATIONS:

• At least 3 years of experience in a customer support environment, preferably within a sales or operations setting.
• Experience working with international markets is a plus.
• Fluent in both English and Spanish (verbal and written) to effectively communicate with international clients and internal teams.
• High school diploma required; Bachelor’s degree preferred.
• Proficiency in Microsoft Office Suite and experience with CRM systems are highly desirable.

 

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

 

Compensation & Benefits:

This non-exempt, full-time position offers a starting salary range of $49,000 to $51,000 annually, paid semi-monthly. Eligible benefits include a 401K matching program and discretionary yearly contributions, with detailed information provided at the final interview stage.

In your first year, you will receive 10 paid vacation days,