Senior Delivery Manager - HiredScore

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

HiredScore is designed to help companies match, rediscover, and engage talent more effectively. Seamlessly integrated with Workday, it streamlines processes, reduces administrative tasks, and delivers timely insights that enhance decision-making and free up time for meaningful interactions with top talent.

About the Role

We’re looking for a Senior Delivery Manager, HiredScore to join our growing team. In this role, you will serve as a subject matter expert on HiredScore product implementations and processes while leading a cross-functional group of team leads. You will be responsible for the highest-level client escalations, ensuring your teams are equipped to succeed, and driving excellence in delivery.

This position offers an opportunity to step into a key leadership role within a fast-growing unit. You will gain valuable experience working with executive leadership, as well as our development, product, and customer success teams, while also engaging directly with senior leaders at our client organizations.

Responsibilities

• Lead a cross-functional team while acting as the subject matter expert on HiredScore product implementation and processes.

• Oversee all aspects of team building, including hiring, onboarding, training, mentorship, and professional development.

• Coach and mentor team members to optimize performance, foster career growth, and support personal development.

• Provide comprehensive team guidance across daily operations, client interactions, and on-demand client calls—serving as the primary escalation point for all issues.

• Partner with application development scrum teams to deliver customer features and product innovations.

• Understand client needs and workflows, designing tailored HiredScore implementation plans and offering creative solutions to ensure success.

• Collaborate with Customer Success to ensure a seamless transition of accounts from sales through launch, training, post-launch support, and adoption.

• Partner with cross-functional stakeholders to prioritize, plan, and deliver exceptional customer experiences.

• Model and promote Workday’s core values: Employees, Customer Service, Innovation, Integrity, Fun, and Profitability.

About You

Basic Qualifications

• 4+ years of experience as a Lead in Technical Project Management, Implementation Management, or Professional Services Management.

• 4+ years of experience managing Managers and Senior Software development teams as well as mentoring to promoting growth within the organization

• 6+ years’ experience as the single point of contact resolving complex issues and manage escalations. Subject matter expert of current IT standards, applications, User Acceptance Testing (UAT), and industry trends

Other Qualifications:

• Strong, hands-on experience implementing SaaS products and delivering professional services in a software delivery environment, including configurations and system integrations.