ServiceNow Technical Lead/Solutions Architect

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is located in our Irvine, CA, Buffalo, NY, or Mississauga, Canada office with opportunity to be on a hybrid schedule and a few days remote per week.

We are seeking a highly experienced ServiceNow Technical Lead / Solutions Architect to drive the architecture, design, and implementation of enterprise-grade ServiceNow solutions. The ideal candidate will bring deep technical expertise in the ServiceNow platform—both as a user, developer, and architect—while also demonstrating the ability to understand business requirements and translate them into scalable, integrated solutions that deliver measurable outcomes.

This is a hands-on technical leadership role responsible for the design integrity, scalability, and extensibility of ServiceNow solutions, including CMDB, ITSM, ITOM, SecOps, and Service Graph, in coordination with other enterprise systems like monitoring/alerting, security platforms, and CI/CD pipelines.

Your role:

• Serve as the technical authority and solution owner for the ServiceNow platform, guiding architectural decisions and implementation strategies across modules.
• Translate complex business needs into comprehensive technical solutions using the full breadth of ServiceNow capabilities and its integration potential with other enterprise tools.
• Design and oversee implementation of a cloud-aware, application-aware CMDB and Service Graph architecture, ensuring alignment with CSDM and business service models.
• Review and approve/reject or direct technical solutions proposed or implemented by external vendors, ensuring alignment with enterprise architecture standards and best practices.
• Provide technical leadership across ServiceNow initiatives, including new feature development, upgrades, and operational support.
• Collaborate closely with stakeholders across ITSM, ITOM, Security, DevOps, SRE and Engineering to build end-to-end service workflows and automation.
• Define and enforce ServiceNow development standards, reusable components, and governance practices.
• Lead performance optimization, capacity planning, and platform reliability engineering for ServiceNow.
• Support compliance, security, and audit readiness of the platform through robust technical design and process alignment.

What you bring to the role:

• 10+ years of experience in enterprise IT, with 7+ years of ServiceNow architecture, administration, and development.
• Proven experience leading and implementing complex ServiceNow modules including ITSM, ITOM, CMDB, Service Graph, SecOps, and Custom App Development.
• Expert understanding of ServiceNow data models, CSDM, CMDB relationships, and Discovery/Service Mapping.
• Demonstrated experience integrating ServiceNow with tools such as:
  • Monitoring & alerting systems (e.g., Datadog, Dynatrace, Splunk)
  • CI/CD pipelines (e.g., Bitbucket, Jenkins, Azure DevOps, GitHub Actions)
  • Security tools (e.g., CrowdStrike, Qualys, Tenable)
• Ability to design solutions that span ServiceNow and broader enterprise ecosystems.
• Strong experience overseeing or working with external vendors and managed services partners.
• Deep understandi