Technical Support Professional

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities The mission:
The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services. Responsibilities include:

• Diagnosing and resolving issues encountered by our customers
• Providing education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occur
• Contributing to the end-to-end quality of the product by verifying fixes and advocating for improvements
• Working with the broader engineering team to deliver critical functionality necessary for the success of our customers.
• Coordinating and managing customer contact for critical product issues.
• Participating in an on-call support rotation, which necessitates the need to work weekends on a shared and recurring basis with the team
• You are a great fit because you are:
• A problem solver
• Excited to wear many hats and learn new technologies
• Pragmatic and methodical
• A solid communicator and collaborator
• A great teammate
• Someone who favors execution over planning

Required Technical and Professional Expertise

You are a great fit because you are:

• A problem solver
• Excited to wear many hats and learn new technologies
• Pragmatic and methodical
• A solid communicator and collaborator
• A great teammate
• Someone who favors execution over planning

And you have:

• Computer Science background or equivalent practical experience
• Linux administration skills
• JVM knowledge
• Programming/scripting with either Unix Shell scripts, Python, or Java
• Knowledge of networking concepts (TCP/IP, DNS, etc.) and the ability to troubleshoot complex networking issues in a Linux environment
• Setup/configuration/troubleshooting experience in three or more of the following areas:
  • Hadoop core, HBase, HIVE, CDH, HDP
  • Kafka and/or Spark
  • Major cloud platforms (Azure, GCP, and AWS)
  • Containers (Docker, Kubernetes, AWS EKS)
  • Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos, SAML, LDAP, and SSL)
  • Enterprise relational databases (Oracle, MySQL, PostGres, SQL Server)
  • Snowflake
  • MongoDB

Preferred Technical and Professional Expertise

• Containers (Docker, Kubernetes, AWS EKS)
• Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos, SAML, LDAP, and SSL)
• Enterprise relational databases (Oracle, MySQL, PostGres, SQL Server)
• Snowflake
• MongoDB

Key Job Details
Role:Technical Support Professional Location:San Jose, US Category:Software Engineering Employment Type:Full-Time Travel Required:No Travel Contract Type:Regular Company:(0147) International Business Machines Corporation Req ID:737295BR

Projected Minimum Salary:$95,000 per year Projected Maximum Salary:$95,000-$143,000/year per year Date Posted:November 12, 2024