Senior Global Payroll Operations Manager - Americas

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

This leader will be responsible for managing a team of payroll associates based in Costa Rica, ensuring accurate and timely payroll processing in partnership with payroll outsourcing service provider and local country HR teams.

The Payroll Operations Manager will serve as the primary point of contact for payroll escalations, compliance, and process improvements while ensuring adherence to company policies and local regulatory requirements.

This role ensures seamless communication, process alignment, and issue resolution while supporting the implementation of standardized Payroll processes.

What You'll Bring:

• 7 plus years of experience in a global payroll people management.

• Experience managing payroll for multiple countries in North and South America

• Strong knowledge of payroll laws and regulations in the Americas.

• Prior experience managing a team, preferably in an offshore model.

• Experience working in a shared services or global payroll environment preferred.

• Experience working with ADP payroll platforms and HRIS systems (e.g., ADP, Workday).

• Payroll certifications such as CPP (Certified Payroll Professional) or PCP (Payroll Compliance Practitioner).

• Bachelor’s degree in accounting, Finance, Business Administration, or related field.

Skills and Competencies:

• ADP, workday and UKG experience preferred.

• Excellent leadership, communication, and analytical skills.

• Strong analytical skills, attention to detail, and problem-solving ability.

• Proficiency in Microsoft Excel.

• Spanish language skills (preferred but not required).

Impact You'll Make:

Payroll Processing & Oversight

• Oversee full-cycle payroll processing for multiple countries in the Americas (U.S., Canada, Costa Rica, etc.) in partnership with payroll outsourcing service provider  to ensure timely and accurate payroll for all employees.

• Ensure timely and accurate payroll execution, including earnings, deductions, benefits, and tax withholdings.

• Partner with local HR teams to ensure compliance with country-specific payroll regulations and company policies.

• Collaborate with HR, Finance, and other departments to ensure seamless payroll operations. Address and resolve payroll-related issues.

• Review and approve payroll reports, reconciliations, and adjustments before submission.

Team Management & Leadership

• Lead and mentor a team of payroll associates based in Costa Rica, ensuring high performance and professional development.

• Provide regular feedback, coaching, and support to enhance payroll accuracy and efficiency.

• Act as the key escalation point for payroll-related issues and inquiries.

Compliance & Reporting

• Partner with local and global business partners and payroll outsourcing service providers on creating and executing monthly metrics tracking the health of payroll operations.

• Ensure compliance with all local, state, and federal payroll regulations. Stay updated on changes in payroll laws and regulations.

• Collaborate with Finance, HR, and Legal teams to address compliance and audit-related requirements.

• Maintain accurate payroll records and provide necessary reports to internal stakeholders and external auditors.

• Conduct regular audits to ensure payroll accuracy and compliance. Implement and maintain strong internal controls.

• Prepare and analyze payroll reports. Provide insights and recommendations to senior management.

Process Improvement

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