Senior Customer Success Manager - Public Sector (m/w/d)

<p>Are you passionate about leading customers to success? Are you motivated by the opportunity to drive measurable outcomes and create real impact in collaboration with public sector clients? Do you have a strong desire to contribute to a safer online environment within the dynamic realm of digitalization? If so, keep reading! </p> <p> </p> <p><strong>Your Mission</strong> </p> <p>With your customer-focused and product-oriented mindset, you will play a pivotal role in supporting public sector customers and ensuring their success with the SoSafe product suite. Your responsibilities will involve fostering relationships and effectively communicating the value proposition of SoSafe to drive customers to successful outcomes.   </p> <p> </p> <p><strong>Your responsibilities</strong> </p> <ul> <li>Cultivating enduring customer relationships and executing engagement strategies tailored for the public sector (ie. government, universities, hospitals) </li> <li>Leading negotiations pertinent to public sector clients, including renewal timelines (direct, RFP, tender), and growth opportunities </li> </ul> <ul> <li>Providing advisory services to the public sector, consulting on their cybersecurity awareness and risk management measures </li> <li>Overseeing security awareness campaigns, then crafting and conducting regular business reviews (virtual and on-site) to demonstrate return on investment </li> <li>Exhibit strong stakeholder management to develop and maintain relationships, foster advocacy, and identify potential references and case study candidates </li> <li>Act as the liaison between customers and our product development team, conveying the voice of the customer </li> <li>Collaborate with colleagues in SoSafe’s Public Sector sales team to develop strategic account plans that lead to customer growth </li> </ul> <p> </p> <p><strong>Your Profile</strong> </p> <ul> <li>Excellent communication skills (verbal and written) in both German and English. </li> <li>Your background includes a minimum of 2 years of hands-on experience as a Customer Success Manager or in a comparable customer-facing capacity (sales, consulting, etc.). </li> <li>You are profoundly dedicated to customer satisfaction and possess a genuine interest in facilitating the success of public sector groups. </li> </ul> <ul> <li>You are confident in navigating and negotiating commercial aspects with public clients, including contract renewals and expansion discussions.  </li> <li>Your adeptness lies in effectively managing various internal and external stakeholders across diverse projects. </li> <li>You possess familiarity with SaaS environments and display a willingness to continually learn about evolving technologies. </li> <li>You are a collaborative team player, committed to contributing to a dynamic team that thrives on shared learning. </li> <li>Your comprehension extends to understanding how technical initiatives translate into tangible business value. </li> </ul> <p> </p>