FinTech _Senior Director, Product Management

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

About the team

Samsung Fintech is a newly created team that brings together bold visionaries and industry experts to transform the future of finance by leveraging Samsung Electronics’ innovative heritage, scale, and global reach.  By combining Samsung’s cutting-edge technology with a deep understanding of consumer needs, we aim to create seamless and secure financial solutions that simplify everyday financial tasks while making the payment experience as effortless as possible on all channels.

Role & Responsibilities

We are looking for an experienced and motivated candidate with significant experience in building and launching consumer products, particularly those related to financial services and payments, to join Samsung Electronics’ North America Fintech Business team as a Product Manager (PM). In this position, you will be key in conceptualizing and implementing new financial product strategies and features into existing channels such as Samsung Wallet and Samsung.com. You will also explore the white space within new channels, including but not limited to, Samsung’s TVs and smart appliances.  This position will also play a critical role in setting up for global expansion and practice outside of the North American market.

The scope includes specifying detailed customer experiences, use cases, and product and technical requirements. You will be responsible for collaborating closely with various internal teams, such as Design, Engineering, Business Development, Legal, and Marketing, and external stakeholders, such as payments networks, financial institutions, and other industry players.

You aim to create products that align with Samsung Fintech’s business vision and customer experience principles by combining your technical and domain expertise, business insight, logical thinking, and communication abilities.

The ideal candidate will possess both a business background that enables them to drive engagements and interact at the commercialization level and a payments-related technical background that enables them to comfortably and effectively interact with designers and engineers.

• Work with the Fintech Business Development team to assess the commercial viability of new features and channels, prioritize the work with the implementation resources (Wallet, eComm, etc.), and lead the commercialization efforts
• Lead the development of strategies, innovative features, and concepts for new financial products
• Clearly present the business opportunity associated with new initiatives, evaluating feasibility and profitability of the business case, to executives, development team, and partners, gaining their agreement and support
• Define detailed customer experiences and use cases for design and development
• Work closely with various internal teams such as Design, Engineering, Business Development, Legal, and Marketing across different regions, including the US, Korea, and India, as well as external strategic partners like payment networks and issuers to ensure timely and high-quality project delivery
• Define metrics and KPIs to measure the success of the products and develop launch strategies and Go-To-Market plans
• Analyze customer feedback and make appropriate improvements and/or create new features based on the findings
• Be able to understand and reason about APIs and data models that facilitate complex system integrations
• Possess familiarity with technical problem-solving within large-scale production services and data environment
• Lead a Product Management team.