General Manager | Philadelphia

<h3><strong>About Blank Street</strong></h3> <p>At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading</p> <h3><strong>Add a Spark to the Ordinary…</strong></h3> <p><strong>General Managers</strong> are central to the success of Blank Street and take full ownership of their four walls. They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. General Managers are also responsible for hiring great talent, driving business growth and continuous improvement, and may support light project work that contributes to the broader business and their own professional development.</p> <h3><strong>Who We’re Looking For</strong></h3> <ul> <li>Experience hiring, developing and managing hospitality teams</li> <li>Experience managing inventory and supply chain ordering</li> <li>Love for coffee, matcha and customer service</li> <li>Strong knowledge of specialty coffee, espresso and equipment is a must</li> <li>Strong decision making and multi-tasking skills</li> <li>Strong interpersonal communication skills</li> </ul> <h3><strong>What You’ll Own</strong></h3> <ul> <li>Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.</li> <li>Step in to cover scheduling gaps or time off in the store schedule</li> <li>Create and publish staff schedules according to state and local labor laws</li> <li>Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time</li> <li>Recruit super star talent in collaboration with the People Team</li> <li>Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed</li> <li>Ensure coffee accreditations are handled on time for new employees in line with company standards</li> <li>Work to maintain the very best team engagement scores</li> <li>Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team</li> <li>O