Service Advisor - Toyota

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman Toyota has an outstanding opportunity for a Service Advisor to join their team and the Holman Family! 

Principal Purpose of Position:

• Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires

• Performs opening and closing responsibilities

• Schedules appointments, answers phones and collects funds for services performed

• Predicts the time needed for completion and stays in constant communication with the customer during the repair process

• Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.

• Sell needed maintenance services and related parts to customers

• Identify customer requests

• Conduct a complete vehicle walk around

• Present multi-point inspection results to customers

• Recommend needed maintenance services and related parts

• Conduct a detailed active delivery of each vehicle

• Make appropriate prospecting and follow-up contacts with owners

• Provide outstanding customer service in accordance with dealership policies

• Write complete, accurate repair orders in accordance with dealership and manufacturer policies

• Provides estimated cost analysis of automotive repairs and routine maintenance.

• Provide in-depth information on original equipment manufacturer (OEM) part options

• Perform all other duties and special projects as assigned.

Education and/or Training:

• High school diploma or general education degree (GED)

• Intermediate skills in CDK or Reynolds and Reynolds software

Relevant Work Experience:

• 1 year experience working in a service advisor or express service advisor capacity

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• 401(k) plan with Company Match

• Paid Time Off (PTO)

• Paid Holidays, Bereavement, and Jury Duty

• Paid Pregnancy/Parental leave

• Paid Military Leave

• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid