Endpoint Operations - Versatilist

General Information

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Work Location: Los Angeles, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8:00 am - 5:00 pm; rotational after hours on-call Posted Date 10/25/2024 Salary Range: $102500 - 227700 Annually Employment Type 2 - Staff: Career Duration Indefinite Job # 19550

Primary Duties and Responsibilities

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The Technical Service Delivery Versatilist will provide support for various networked components, workstations, and printers.  The incumbent is responsible for the implementation and support of a 24 x 7 environment for networked equipment, workstations, printers, and related software. 

The Versatilist’s role functions also include, but are not limited to build, installation, performance monitoring, optimization, troubleshooting and maintenance.  They will also participate in the rotational after-hours 24x7 on-call support and perform other assigned tasks as needed by departmental requirements.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $102,500 – $227,700 annually. The University anticipates offering a salary between the minimum and $125,000 annually. 

Job Qualifications

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1. Ability to analyze complex end-user business needs and devise effective cost efficient recommendations.
2. Demonstrated ability to write clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies and procedures.
3. Interpersonal skills to work effectively with staff, faculty and administrators.
4. Ability to research and test new technologies and processes
5. Hands-on data networking skills required including; IP & Ethernet routing and switching based network design, testing and implementations with in-depth knowledge of the OSI seven layer model and in depth familiarity with industry protocols including OSPF, HSRP, EIGRP, BGP, TCP/IP, 802.1x, IPSec, Radius, TACACS+ and alike
6. Experience in using network protocol analyzers and sniffers such as WireShark, Fluke tools and has ability to decipher packet captures
7. Working knowledge of Voice/VoIP and Wireless platforms required; Soft switches, Communications Manager, Unity, Unity connection, Voice Gateways, Feature Servers, Application Servers, Media Servers, IADs, and Wireless devices etc.
8. Experience and knowledge of IEEE 802.11 wireless standards, CISCO and Aruba wireless controllers
9. Experience in Voice and Wireless services including SIP Trunks, Unified messaging, Confe