Fulfillment Resolution Analyst - Remote

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. 

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity: 

Job Summary:

As a member on the Fulfillment Resolution Team at OneDigital, you will be responsible for correction of plan level and member enrollment audits/issues to ensure data accuracy in cloud-based benefits administration tools.

Duties:

• Complete corrections in response to mismatches identified;

• Research and resolve root cause issues from Fulfillment/Quality Assurance Generalist (Tier 1 Staff);

• Work with carriers on retroactive, exception, or standard requests related to member-level eligibility;

• Make corrections into BenAdmin system to ensure that members are reflecting how they are enrolled with the carrier;

• Maintain documentation per workflows, procedures, and protocols; 

• Provide feedback and guidance to business stakeholders based on audit/issue discoveries;

• Serve as the single point of contact for resolution lifecycle;

• Ensure the protection and security of a consumer’s personal, confidential and identifiable information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA);                                                                                                                                           

• Meet or exceed department goals as defined; 

• Complete other duties and projects as assigned. 

Required Skills:

• Driven, self-motivated, and upbeat attitude;

• Strong team player and ability to collaborate across groups;

• Must be self-motivated and disciplined;                                                   

• Ability to remain calm and clear-minded in a role that directly impacts both revenue and client satisfaction;               

• Flexible approach, able to operate effectively with uncertainty and change;                                                                                                                                        

• Knowledge of D365 and Excel;

• Excellent communication and interpersonal skills;

• Ability to manage multiple assignments at one time;                           

• Ability to thrive in fast-paced environment;                                                   

• Must be able to handle high workload volume and meet demanding deadlines;

• A high level of accuracy and attention to detail is required;

Required Experience:

• Current life and health insurance license, preferred;

• Minimum 2 years' cumulative experience.

The typical base pay range for this role nationwide is $20 to $23 per hour.  

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. N