Division Chief

Position Summary:

The Division Chief of Operations provides operational responsibility for directing Fire, Rescue and Emergency Medical Services for the Company. This employee manages line personnel and their performance while providing service to customers.  

 

 Essential Duties and Responsibilities:

• Coordinates the work of his/her functions and information exchanges with other organizations external to the company including vendors, customers and agencies. 

• Represents the Company to various individuals and groups, as required, and maintain effective communications and labor relations vertically and horizontally within the company. 

• Prepares the budget for his/her functions, controls expenditure levels, and ensures resources are economically utilized. 

• Audits, approves and prepares time and attendance records, daily unit logs, various work site permits, billing documentation, activity/incident reports, and accident reports, to ensure accuracy, completeness and legality.   

• Keeps Management adequately informed of the performance and problems of his/her functions and proposes changes to resolutions, MOUs, policies, rules, plans and operational methods, as appropriate, including their justifications. 

• Participates in the identification and development of a cadre of competent first line supervisors and middle level managers. 

• Conducts various special projects, as needed, such as capital improvements programming, station location and facility planning, new projects and communication system upgrading. 

• Functions as Liaison with Human Resources on hiring, corrective action and Worker’s Compensation claims. 

• Projects a positive image to customers as a fire service professional. Develops and maintains support for fire suppression and fire prevention activities. 

• Abides by the Company’s rules, regulations, policies, procedures, mission, guiding principles and the Capstone Way. 

• Oversees the selection, assignment, scheduling, productivity, work quality, performance evaluation, development and discipline of personnel assigned to him/her for management. 

• Documents and regularly updates direct supervisor of performance and problems, and proposes changes to improve operations, including revision of policies and procedures, station locations, and equipment. 

• Organizes and directs the personnel, staffing, equipment, facilities and other resources of the company to ensure their economical and productive utilization while maintaining contract compliance. 

• Personally handles or directs difficult, multi-company, high priority projects, and remains on-call, where appropriate. 

• Provides an on-going evaluation of the benefit of programs and operations for which he/she is responsible as well as alternative ways of meeting existing and future service and occupational needs. 

• Establishes and maintains relationships with program managers of major customers assigned.     

• Stimulates and mobilizes customers to be aware of the Company’s full range of services including educating customers on our available technologies and methods. 

• Maintains a competent and motivated work force through effective training, performance evaluation, and corrective action procedures.  

• Promotes and stimulates the development of the managerial/leadership skills of the Battalion Chief and Company Officer staff. 

• Assures a sense of service is developed and maintained by each company employee to the end that each employee supports the Mission, Vision and Values of the Company as a highly desired resource. 

• Implements the approved Company budget and keeps actual expenditures within the limits set. 

• In conjunction with the Accounting Dept reviews and approves daily billing sheets for processes and invoice creation.    

• Abides by the Company’s rules, regulations, policies, procedures, mission, guiding principles and firefighter empowerment, and t