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The Strategy Advancement and Operations Director for Home-Based Care Programs is a critical leadership role responsible for the success of the Home-Based Care portfolio within the Complex Care vertical of centralized programming to serve CenterWell Senior Primary Care’s (and Conviva Senior Primary Care’s) highest need and complexity patients. The Director is response for the strategic direction, execution and ongoing management of our innovative home-based care initiatives designed to improve quality and reduce costs for high-risk senior populations in full-risk Medicare arrangements. This role will focus on improving current clinical care delivery, operational efficiency, and patient outcomes in existing markets while advancing and executing the strategy to build the infrastructure to scale our home-based care programming nationally across CenterWell. Working in a highly matrixed environment, the Director will collaborate closely with clinical, operations, analytics, medical economics, technology, and finance teams to optimize program design, enhance care delivery, and drive measurable outcomes. For programs driven via vendor partnerships, the Director will own the core relationship and drive the partnership to meet established SLAs and achieve desired outcomes. The ideal candidate will possess a strong strategic and operational background (particularly with a lens toward care delivery offerings), a deep understanding of value-based care principles, and a proven ability to lead and motivate cross-functional teams.

Key Responsibilities 

Portfolio scope 

• Integrated Home Care Program – Own our 3-markets-and-scaling co-management model for APPs to care for bedbound or high morbidity, polychronic, homebound patients in the home, in partnership with PCP.

• Avoidable ED impact – Drive strategy and program development to address clinically appropriate ED diversion. Own performance of our current vendor-based partnership with Dispatch Health to engage patients likely to use the ED for primary care or urgent care-appropriate services with lower acuity resources in their home.

• Primary Care – Home Health care model integration: Drive strategy and program development to better coordinate primary care and home health providers in their efforts to support post acute patients or patients eligible for longitudinal home health and reduce avoidable (re)admissions. Drive pilots, including scaling co-management model for physician champion to intermediate Home Health and PCP services to better address patient needs while under care of home health skilled nursing, therapies, supports and reduce avoidable (re)admissions.

• New programming as advance Home-Based Care strategic plan.

Operational Leadership & Excellence 

• Translate strategic initiatives into detailed operational plans with clear timelines, resource requirements, and performance metrics.

• Oversee program(s) implementation, working closely with clinical, operations, analytics, medical economics, technology, and finance teams to ensure seamless execution.

• Monitor program(s) performance against established goals, identifying and addressing operational challenges proactively.

• Collaborate with leadership to develop and implement long-term strategic plans for programs within the Home-Based Care portfolio.

2. Strategic Expansion 

• Develop and execute a strategic plan and roadmap to scale programs across CenterWell’s national footprint. 

• Identify new markets for expansion, assess feasibility, and lead the implementation of home-based care services. 

• Build scalable infrastructure, including standardized training frameworks and operational guides, to ensure consistency in new markets.

• Build scalable workflows, technology platforms (e.g., telehealth, remote monitoring), and partnerships to support growth. 

Team Leadership and Collaboration

• Provide leadership and direction to the Home-Based Care program teams, fostering a culture of collaboration, accountability, and continuous learning

• Build strong relationships with internal and external stakeholders, promoting effective communication and collaboration.

• Work collaboratively with National Medical Director to ensure the delivery of high-quality, patient-centered care.

• Partner with data and analytics teams to leverage data insights for program optimization and decision-making.

Performance Management and Continuous Improvement:

• Implement and maintain robust performance evaluation frameworks to track program outcomes, progress against benchmarks, and