Customer Success Marketing & Communication Manager
ShotgunAbout the role
What is Shotgun?
Shotgun is a leading platform dedicated to empowering live music event organizers and touring artists, driving the future of the live music industry. Our mission is to build the infrastructure that enables live music to thrive. We provide powerful tools to sell tickets, build strong brands, and connect with fans in meaningful ways.From 2020 to 2024, Shotgun achieved rapid growth with GMV increasing 20x and revenue growing 30x - leading the company to profitability. Today, we support over 6,000 clients and engage more than 6,000,000 users across Europe, the US, and LATAM.Our exponential growth rests on two core pillars:
The Best Product in the Industry
We shipped many game-changing B2B features in the past 3 years, continually innovating to help change the live music ecosystem.
A Committed Go-to-Market Team
Our team of industry experts is deeply passionate and relentlessly focused on delivering value to our clients and partners
In the past seven years, Shotgun has raised €10M from Newfund, Venrex, One RagTime, Creator Collective, and BPI Culture Fund. We are a lean and dynamic team of 80 people, with offices in Paris, Miami, São Paulo, Lisbon, and Marseille.Our culture is built on passion, commitment, ownership, and humility.For French speakers, you can learn more about our journey by listening to We Are Sales, a podcast featuring our CEO, Tristan
🌎 Don't forget to follow us on Instagram
👀 What we're looking for
We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously.
👩💻👨 Mission
As Shotgun grows, so does our ambition. We're branching out into new territories, inaugurating fresh ventures, and, in the process, assembling new teams. Our pathway to success lies in our analytical rigor and exhaustive exploration of every opportunity.
Now one of the leaders in the evening and festival sector, our ambition is to become a key player in concerts and tours.
As part of the Marketing & Communication team, you will support different types of partners (festivals, clubs, collectives, tour operators, promoters, label managers) on a daily basis, playing a crucial role in their development on the French market throughout their lifecycle.
Your objective: to understand how to sell tickets for each type of event, and to help our customers implement the right marketing strategies in tandem with the Account Manager.
A combination of expertise is required:
- Industry knowledge
- Client facing experience
- Project management skills
- Marketing knowledge (channels & tools)
🔨 Objectives
Your missions will extend over the entire life cycle of our customer, and will be carried out in close collaboration with the associated customer success manager.
You will :
- Support Shotgun customers in their main challenge: selling more tickets to a targeted audience, by developing appropriate marketing strategies.
- Manage the customer relationship marketing and communication-wise
- Understand the specific marketing challenges of each organizer and propose customized solutions to optimize their performance.
- Deploy marketing campaigns in line with organizers' growth objectives, and maximize their impact by adjusting budget allocation according to sales dynamics and leveraging our ressources (internal & external)
- Identify key periods in the organizers' sales cycle and implement targeted marketing actions to stimulate sales.
- Monitor and analyze campaign performance using socio-demographic, behavioral and musical data, in order to refine action plans.
- Provide responsive and flexible support to meet partners' day-to-day needs.
💡 Profile
We are looking for an experienced and creative profile, capable of driving marketing initiatives and having demonstrated a significant impact on sales performance.
With strong analytical skills, you are able to translate data insights into action levers to maximize campaign effectiveness and sales growth.
Expected skills:
- Project management: organization, prioritization of tasks and
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