Field Applications Engineer - Manufacturing

Company Description

Simco-Ion has been in the static control business since 1936, and their longevity speaks to their success at improving safety, increasing efficiency, and lowering overall cost for customers. At the forefront of the static control industry for over 80 years, today Simco-Ion is a global enterprise with vast intellectual property and resources. When working at Simco-Ion, you will be empowered in an environment that encourages open communication and big ideas, competitive pay for your performance, comprehensive benefits, and opportunities to make an impact.

ITW, a Fortune 200 company, is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses.  The company has prospered for over 100 years, changing the way people live and work all over the world.  Each of ITW’s businesses has an independent entrepreneurial spirit and freedom to innovate. It is the highly talented people at ITW who drive success through new products and customer driven solutions.

To learn more about the Simco-Ion and what we do, please visit our website at: https://www.simco-ion.com/industrial and our corporate website at: https://itw.com/

Job Description

Join Simco-Ion and have a career where you can showcase your technical curiosity and passion for problem solving. This position will primarily support North America, with maintenance recommendations, commissioning activities and troubleshooting emergent hardware and software issues. In the introductory period, this role will spend time becoming familiar with the Simco-Ion Industrial hardware and software systems we supply to OEMs and customers. Liaise with sales channel or end user to ensure that products are configured and quoted according to customer specification. Develop technical proposals of how the organization’s products can provide solutions to customer requirements and be integrated with the existing equipment. Respond to customer inquiries to troubleshoot, investigate and resolve technical challenges that arise during or after product installation. Work will be interesting and dynamic, providing technical support to onsite maintenance personnel and engineers to ensure systems are installed, configured, commissioned, and maintained to provide the necessary static control, charge monitoring and data reporting required by clients. Prepare technical documentation: How-to guides, application notes, product test results and comparisons. 

The ideal candidate is motivated by problem solving and creating solutions on a daily basis, and will have experience in engineering and technical services, while providing exceptional customer service.

Essential Duties and Responsibilities

*Marginal position functions that are not included among the essential duties and responsibilities in this position description are also requirements of this position.

• Communicate with customers and sales channel to provide technical support through various communication channels, including phone, email and on-site visits, in order to provide assistance for installation, configuration, commissioning and maintenance for Simco-Ion Industrial products.
• Create, update and closeout Salesforce Cases for all technical or application support. 
• Develop support strategies and workflow process for Application Engineering team.
• Assist in defining and implementing product solutions; product selection, sizing, configuration.
• Develops application notes that clearly describe how the organization's products should be used in the customers' target application.
• Develops or enhances engineering design or manufacturing processes by relaying customer feedback regarding products to appropriate individuals in Quality, Engineering, and Product Management.
• Support product development by assisting with customer interviews, data sorting and creation of supporting documentation that captures all pertinent information.
• Conduct and manage onsite beta testing at customer locations for products in development which require detailed reporting, data log review, and photographs.
• Support Quality and Engineering Departments as needed for product failure by acting as liaison between Simco-Ion and sales channel/end users.
• Participate in continuous improvement initiatives to improve customer satisfaction.
• Provide guidance, training, and instruction to Sales and Customer representatives. .
• Possesses a thorough technical knowledge of assigned products.
• Regular attendance and the ability to follow all safety procedures.
• Ability to work as a part of a team and independently with minimal supervision.
• Ability to assign value to competing priorities, and work within specified timelines to en