Digital and Analytics Team Lead

Description

About the ELCA 

The Evangelical Lutheran Church in America (ELCA) is one of the largest Christian denominations in the United States, with nearly 3.3 million members in more than 8,900 worshiping communities across the 50 states, Caribbean, and U.S. Virgin Islands. With a vision to live in a world experiencing the difference God’s grace and love in Christ makes for all people and creation, the ELCA strives to be a welcoming, thriving, and connected church that introduces people to Jesus so they can discover community, justice, and love.

The Lutheran Center (national office) is located in Chicago, Illinois. A staff of 400, under the leadership of the Presiding Bishop, serve as administrators, advisors, conveners, partners, and resource people for the ELCA and its ministries. Staff lead the work of national, domestic, and global ministries and programs including Lutheran Disaster Response, ELCA World Hunger, Service & Justice, Christian Community and Leadership, and Innovation.  We are also home to five of our separately incorporated ministries: The Mission Investment Fund of the ELCA, Women of the ELCA, Lutheran Men in Mission, the ELCA Foundation and the ELCA Federal Credit Union.

About the position 

Information Technology (IT) provides technology services, support, and solutions to drive the mission of the Evangelical Lutheran Church in America (ELCA) and ensure that the data sources of the enterprise systems inform and support the strategic direction and intent of the churchwide organization. 

People delivering and advancing purposeful technology solutions in a secure, friendly, consistent, impactful, collaborative, and cost-effective manner to accompany people in creating value and accomplishing the goal, purpose, and vision of the ELCA.

This position will be responsible for tracking digital communications to all ELCA constituents within our digital (email, web, social, etc.) ecosystem, providing performance reports and analysis on all email/direct mail appeals, websites, online giving, cross-channel communications, as well as all other aspects of our digital communications systems, with the goal of increasing digital effectiveness and engagement. This position will also be the main point of contact for all IT digital analysis / reporting needs and will work directly with our Product Team for report prioritization, design, and development.

This is a full-time, regular, exempt (salary), hybrid - Chicago-based position. This position has work that requires being in the Lutheran Center office as needed. 

Candidates for this remote position must reside within the fifty United States or the District of Columbia and be authorized to work lawfully in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

1. Data Collection and Preparation:
   1. Gathers data from various sources, both internal and external.
   2. Cleans, validates, and transforms data to ensure its accuracy and consistency.
   3. Collaborates with the Development Team, data analytics vendors and the Sr. Enterprise Architect on maintaining enterprise data sources, datasets and the ELCA Datalake.
   4. Supports and collaborates with the Development Services Team on email marketing efforts, reporting, Key Performance Indicators (KPIs), constituent engagement, and measures the success of a digital marketing campaign.
2. Data Analysis:
   1. Conducts thorough data analysis to identify trends, patterns, and insights.
   2. Builds predictive and prescriptive models to support  decision-making.
   3. Provides ongoing analysis to track progress and identify areas for optimization.
   4. Monitors the performance of key metrics and KPIs.
   5. Translates data insights into actionable recommendations to improve the success of our email campaigns and other digital communications.
   6. Collaborates with cross-functional teams to implement data-driven strategies.
   7. Provides support to third-party vendors for data needs.
3. Data Visualization:
   1. Creates visually appealing and informative reports, dashboards, and data visualizations.
   2. Communicates data findings to non-technical stakeholders in a clear and understandable manner.
   3. Collaborates with cross-functional teams to tailor reports to specific needs.
4. Data Quality Assurance:
   1. Establishes and enforces data quality standards and best practices.
   2. Identifi