Manager, Customer Success Consulting

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Chicago or Omaha.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

Qualifications

We are seeking a Manager, Customer Success to lead a team dedicated to the success of our LTS Enterprise customers. In this role, you will manage and develop a team of customer success professionals working with some of LinkedIn’s largest and most strategic clients. You will drive results in client adoption, engagement, satisfaction, and account retention by equipping your team with the tools and strategies to ensure customer success. 

Your ability to lead through influence, inspire professional growth, and foster collaboration across teams will be critical to this role. Additionally, candidates with prior leadership experience at LinkedIn or demonstrated growth in leadership development will thrive in this position. 

Responsibilities 

• Lead and manage a team of 7-9 customer success professionals (individual contributors). 

• Provide thought leadership and coaching through regular 1:1s, performance evaluations, and development planning. 

• Build a high-performing team by recruiting exceptional talent and developing internal skills. 

• Execute on goals related to churn reduction, user adoption, customer satisfaction, and team growth. 

• Ensure your team has a deep understanding of LinkedIn’s products and can navigate complex client engagements. 

• Join customer meetings as needed to provide guidance or address escalations. 

• Partner closely with sales leadership to align goals and strategies for overall account health. 

• Identify gaps in services and lead initiatives to enhance tools, processes, and team behaviors. 

• Drive operational excellence through insights and data-driven decision-making. 

• Represent LinkedIn as a thought leader in the Customer Success space. 

Additional Information

Basic Qualifications: 

• 7+ years of professional experience in client success, consulting, or related experience. 

Preferred Qualifications: 

• 3+ years of leadership experience in sales, consulting, customer success/service, or account management or related experience.  

• Proven success managing experienced teams in the Enterprise client space. 

• Exposure to leadership development programs or prior leadership roles at LinkedIn. 

• Experience in recruiting operations, talent management, or employment branding strategies. 

• Ability to inspire high-performing teams and build a culture of success and collaboration. 

• Strong analytical skills with the ability to translate data into actionable strategies. 

• Expertise in MS Office Suite (Outlook, Word, PowerPoint, Excel). 

• Exceptional communication, thought leadership, strategic mindset, project management, and time management skills. 

• Ambitious, proactive, and comfortable in a fast-paced environment. 

• Familiarity with trends and challenges in customer success within the Learning Industry preferred. 

• Demonstrated expertise in effective churn mitigation strategies to drive renewals and overall growth 

Suggested Skills 

• Team Leadership 

• Customer Success Management 

• Strong Collaboration and Partnership with Key Partners such as Sales 

LinkedIn is committed to fair and equitable compensation practices.   

The pay range for this role is $116,000-$176,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specif