Customer Service

Position: Customer Service

Salary: USD $1.2k - $1.5k / month

Working hours: EST day shift (8h / day)

Candidates location: Latam

• Please, upload your resume in English

About the company

This is a technology company that provides IT infrastructure and technical support solutions for businesses. Their services go beyond simply selling equipment — they also install, configure, and support devices like printers, servers, networks, and workstations.

What sets them apart is their end-to-end technical support. When a client experiences an issue, the Customer Service team is the first point of contact. They perform a basic diagnosis and then dispatch the request to the appropriate team — either a field technician for on-site visits or a remote support team.

Key Responsibilities

• Answer customer calls for service on servers or equipment

• Dispatch tickets to appropriate technicians

• Perform basic troubleshooting over the phone

• Differentiate between hardware and IT issues

• Route hardware issues to technicians for on-site visits

• Route IT issues to remote support team

Must-haves

• 5+ years of customer service experience

• Technical knowledge, especially with troubleshooting

  • Understanding of printers and basic IT concepts

  • Ability to distinguish between hardware and software issues

  • No need to be a full technician, but needs to be able to troubleshoot simple issues with customer

• Very friendly and customer-focused

• Experience with dispatch duties