Lead Experience Associate - Nashville, TN

 At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate? An individual that seeks to...

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Position Overview:

We are seeking a passionate and enthusiastic individual to join our soccer training facility team as a Lead Experience Associate. As a Lead Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility. This part-time role entails overseeing the guest experience in the facility, supervising team members, and maintaining a positive atmosphere. You will collaborate closely with the leadership team to uphold high standards of service, foster a welcoming environment, and address any issues that may arise. Your enthusiasm, leadership, and attention to detail will contribute to a memorable and enjoyable experience for our guests. 

Role Scope & Responsibilities:

Guest Experience Excellence:

• Greet guests warmly and ensure their needs are met promptly and courteously.
• Assist guests with inquiries and provide information about our programs and services.
• Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
• Handle guest feedback, concerns, and complaints in a professional and emphatic manner.

Shift Supervision:

• Lead a team of front-line team members, ensuring they are performing their duties efficiently and upholding company standards.
• Delegate tasks and responsibilities to team members, ensuring smooth operations and optimal guest experience.
• Provide guidance, support, and training to new and existing teammates.

Operational Excellence:

• Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards.
• Assist in managing guest scheduling, reservations, enrollments, and events.
• Collaborate with other departments to ensure timely and accurate service delivery.