Membership Manager

● Drive Membership Sales & Occupancy: Responsible for achieving and exceeding monthly membership sales and occupancy targets across two designated buildings, proactively managing the pipeline and implementing effective sales strategies to maximize revenue and utilization. 
● Tour Management & Team Coaching: Execute all tours, delegate standard tours to the building team, and continually coach team members on touring, sales administration, and best practices to ensure a consistent, high-quality sales process. 
● Lead Generation & Prospecting: Proactively source, qualify, and nurture leads through networking, referrals, digital campaigns, and local outreach, consistently adding high-potential prospects to the sales funnel and maintaining an accurate CRM. 
● Client Relationship Management: Maintain and deepen key member and broker relationships to identify and secure new opportunities for upselling and cross-selling memberships, office products, and custom enterprise packages. 
● Market & Sales Initiatives: Act as a core member of the commercial team, participating in market-wide sales projects, cross-selling initiatives, and coordinating localized campaigns tailored to each building’s demographics and needs. 
● Reporting & Performance Analysis: Regularly track, analyze, and report key sales and occupancy metrics, providing actionable insights to leadership and leveraging data to drive continual improvement in processes and results. 
● Contract Management: Guide members and prospective clients through the membership agreement process, ensuring terms support occupancy goals and align with company policies. 
● Marketing & Brand Awareness: Support and advise on marketing campaigns, develop broker programs, attend local networking events, and connect with organizations to boost brand reputation and drive top-of-funnel growth. 
● Experience & Transition: Collaborate cross-functionally to deliver a seamless onboarding experience for new members, ensuring a coordinated approach
between sales, marketing, and operations for maximum member satisfaction and retention. 
● Market Knowledge: Stay informed on market trends, competitor offerings, and pricing within the flexible workspace sector to ensure Knotel’s products remain competitive and relevant.

● Minimum of 3+ years of experience in relationship management, business development and/or sales roles in market 
● Excellent verbal and written communication skills, project management, and business operations experience. 
● Demonstrates integrity, adaptability, hospitality and accountability to elevate the experience of each member. 
● Experience with Salesforce CRM and reporting or other marketing automation tools are strongly preferred
● Must have the ability to travel to assigned buildings.
● Willingness to work a flexible schedule including evenings.