Senior Director of Associate Experience

Job Purpose or Objective(s): Create a strategic approach to ensure people and culture are at the start of business discussions and aligns to the annual business plans across all divisions. A strategic partner with a focus on promoting a culture of engagement across the organization to design, measure, and evaluate proactive workplace policies, necessary for growth and sustainability that focus on the attraction, experience, celebration, and retention of associates. You will report to the Executive Director of Learning and Organizational Development.

Primary Tasks:

1. Lead and facilitate the CNO Associate Experience, Associate Relations and Unemployment departments and their related functions.
2. You will collaborate with tribal leadership to assess organizational engagement efforts to establish the best practices and identify programs to increase staff retention and advancement.
3. Develop marketing and engagement activities to enhance employee brand both internally and externally so the organization is seen as an employer of choice.
4. Assess, evaluate, and action the Voice of Associate (VOA) survey results to increase employee morale and satisfaction.
5. You will develop internal networks and relationships to become trusted advisors to our organization on all people matters.
6. Collaborate with our internal stakeholders so that organizational policies are correctly carried out.
7. You will provide clear counsel to management on people-related issues including performance management, employee relations and organizational design.
8. Perform other duties as may be assigned.

Requirements:

• Bachelor’s degree in Business Administration, Human Resource Administration or other related field or 4 years related experience.
• Knowledge of people development, recruitment, and employee relations
• Knowledge of current advances in people and culture change
• Create strategic plans and drive implementation
• Experience delivering people strategies and implementing action plans
• A blend of experience in HR administration, talent acquisition, and talent development
• Seven (7) years directly related experience driving employee relation activities in a strategic role

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

• Free gym membership
• Free access to employee health clinic
• Free lunch for casino & resort associates
• Earned wages access once per week 
• Pet insurance
• Paid vacation / sick time
• Medical / Dental / Vision
• 401(K) with company match
• College tuition reimbursement
• Short-term disability, long-term disability, and family leave
• Employee assistance program
• Employee prescription program
• CNO Paid Life Insurance
• Teladoc
• On Site Dental Clinics (Jet Dental)
• On Site Mammogram Services
• Free diabetes and hypertension monitoring benefit (Livongo)
• Accolade- Concierge Benefits Program
• Wellness Program that equals savings on health insurance cost (Virgin Pulse)
• Maternity Care Program
• (Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

• Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
• Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
• Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.
• 2025 Gallup Exceptional Workplace reward 

Runs all employee surveys, KPIs, peer to peer conversations that gather employee experience information Improve the life cycle of attraction, orientation, training, retaining even exit interviews Lead and facilitate our Emplo