Director of Commissions Operations

See yourself at Twilio

Join the team as our next Director of Commissions Operations

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to support the end-to-end sales compensation administration for our fast-paced, high-growth global sales organization. This highly visible role oversees the sales compensation shared service that supports Twilio’s two business units.  This shared services function is responsible for the calculation and payout for all sales roles; the collection, transformation, and processing of sales data; and the incentive compensation management system implementation and administration.  

Responsibilities

In this role, you’ll:

• Lead the team to ensure timely and accurate commission reporting and payments are issued
• Support and motivate resources with a keen awareness of and bias towards: action, effectiveness, efficiency, and opportunity
• Navigate fluidly between strategic and operational/tactical initiatives
• Develop and nurture effective partnerships with stakeholders in each business unit
• Partner with business units to effectively educate and provide transparency to the sales team on compensation plans, payouts, and policies
• Partner with Sales Compensation Design Teams to ensure feasibility, scalability, and timely implementation of compensation plan changes and special programs

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10+ years of relevant experience including data analytics, sales engagement & development, incentive compensation program management, and project management
• 7+ years of people management experience
• Excellent communication skills with the ability to drive intended outcomes within all levels of company
• Motivated by intrinsic curiosity and grit, especially when taking on complex challenges requiring a collaborative approach to solving
• Experience working with multiple stakeholders including Accounting, Payroll, HR, Legal, and Sales. Building influence with upstream and downstream partners to ensure the team can reliably acquire data to accurately calculate incentive payments
• Strong understanding of sales incentive plan principles and concepts, ICM testing and implementation, commission calculations, and knowledge of industry standard best practices
• Exceptional analytical skills with the ability to interpret complex data and derive actionable insights
• Proven track record of building, leading, and retaining high-performing teams

Desired:

• Experience with Xactly or similar ICM platforms
• Highly proficient in Excel / GoogleSheets / system-based analytical tools
• Experience in high growth software company

Location 

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Approximately <10%> travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek o