RN/Director of Patient Services (DPS)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other States and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a RN/Director of Patient Services for our LHCSA team.

This role is based in New York with potential travel into the FreedomCare hub closest to you.

Department & Position Overview:

 We are looking for an RN/Director of Patient Services (DPS) who has an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. We are looking for a DPS to partner with us in our efforts to continually and iteratively make every aspect of our LHCSA business line better.  

This person will be responsible for the traditional parts of a DPS's role: planning, organizing, coordinating, evaluating, providing clinical guidance and supervision of patient care for FreedomCare's LHCSA activities. The DPS will report directly to the leadership team. 

 Responsibilities: 

Regulatory Compliance & Quality Improvement 

• Maintains current knowledge and ensures compliance with all regulatory and professional standards of care which includes DOH, DOL and CMS, etc.  
• Utilizes creativity in developing quality/performance improvement programs, instructing Clinical Management and implementing new and improved standards  
• Embeds quality protocols into standard operating procedures and evaluates them regularly 

Budget Management 

• Develops, prepares and monitors the agency personnel, supply and equipment budgets in collaboration with the Care Managers, Personal Care Attendants and supports supporting department Directors  

Staffing & Operations Management 

• Develops strategic staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs  
• Oversees and monitors service/unit operational performance metrics inclusive of satisfaction, baseline agency and overtime costs, staffing and turnover rates  
• Clinical Practice collaboration with the Nurse Executive and Nurse Managers establishing care standards, evaluating overall staff compliance to deliver clinical outcomes  

Patient Care & Safety 

• Ensures accountability and support services essential to patient care
• Promotes a safe and caring environment for staff and patients that is conducive to positive health teaching, and maintenance; patient and family expectations of care; develops mechanism to assess same  
• Ensures that the overall planning process occurs for each unit within the service line  
• Analyzes findings from patient satisfaction surveys to establish service-based customer services agenda and ensures that unit-based agendas are developed with input from the nursing management and the staff  
• Supervises/provides timely resolution to patient and family concerns or complaints/incidents 

Leadership 

• Conducts monthly meetings with the nursing management to address equipment, scheduling, goals and objectives, performance metrics, improvement activities, and any staff concerns  
• Hires, educates, mentors, and evaluates nursing management 
• Educates nursing management in new and e