Senior Credit Controller

<p><span>Manages non-exempt/exempt individual contributors and/or supervisors.  Has accountability for results of a major program in terms of cost, direction and people management. Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, directs and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members.</span></p> <p><span><strong><u>Responsibilities:</u></strong></span></p> <p> </p> <p><span>·    Collections KPI’s and other ADP financial indicators on assigned portfolio, ensuring timely payment of ADP receivables </span></p> <p><span>·    Appropriate usage of collections tools and processes to drive resolution of customer issues, minimizing write offs and maximizing cash flow impacting business profitability. </span></p> <p><span>·    Setting and delivering on performance goals in line with organizational objectives and effectively allocates resources to achieve goals.</span></p> <p><span>·    Accurately forecasting aging performance and DSO impact as well as analysing collections results relative to forecast as required. </span></p> <p><span>·    Applying knowledge of collections systems, processes and portfolio performance to deliver on expectations for receivables aging. </span></p> <p> </p> <p><span><strong><u>Stakeholder Engagement - </u></strong></span></p> <p><span>·    Responsible for engaging with both customers, internal partners, and other C&amp;C resources (up to executive level) to escalate and resolve issues, for specific customer situations or root cause resolution and prevention.</span></p> <p><span>·    As issues are identified or as requested, responsible for providing input on credit risk for a given customer or portfolio of customers.</span></p> <p><span>·    Leads or participates in the Bad Debt/Disputed Watch List process including attending all meetings as required, accountable for applying judgment to at risk receivables to make appropriate decisions for reserves and write offs.</span></p> <p><span>·    Authorizes bad debt and disputed write-offs, payment plans and refunds as per Collections authorization matrix</span></p> <p><span>·    Leads and participates in local, cross-regional or cross-functional projects to drive improvements in operational efficiencies, business models, customer payment cycles or solutions for customer receivable issues within the Collections organization or Quote to Cash organizations.  </span></p> <p><span><strong><u>Talent development - </u></strong></span></p> <p><span>·    Provides coaching and identifies training needs for all employees.</span></p> <p><span>·    Identifies Top talent within team(s) and designs appropriate development plans.</span></p> <p><span>·    Complete required training scheduled by ADP and/or C&amp;C management as required.</span></p> <p><span>·    Identify and develop succession plans to help build a scalable Org.</span></p> <p><span>·    Adapt and enhance the Carer developmental Framework (CDF) to drive scalable benefits within the team and the function</span></p> <p> </p> <p><span><strong><u>Compliance &amp; Controls - </u></strong></span></p> <p><span>·   Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.</span></p> <p><span>·   Carry out all responsibilities in compliance with C&amp;C policies and processes, audit standards, SOX standards and other tax, legal, contractual or regulatory requirements and best practices</span></p> <p> </p> <ul> <li><span>Audit accountable - ensure the team demonstrates consistence compliance to all process’s requirements and expectations.</span></li> <li><span>Resource management (selection of candidates, interview &amp; testing &amp; hiring, introductory training follow-up, buddy &amp; work shadow assignment, all administrative processes related to new employees in HP system)</span></li> </ul> <p><span><strong><u>Knowledge and Skill Requirements</u></strong><strong><u>:</u></strong></span></p> <ul> <li><span>First level university degree with a focus in business or economics; advanced degree in business preferred.</span></li> <li><span>Typically 5+ years of experience in a credit or collection function</span></li> <li><span>Typically minimum of 2-3 years of supervisory experience including managing Team Leads.</span></li> <li><span>Excellent MS Office skills</span></li> </ul>