Customer Success - HR Technology Solutions Advisor - Talent Suite

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Success – HR Technology Solutions Advisor - Talent Suite to join our team. This is a onsite role based out of our Houston Headquarters located in the Galleria District.

 

ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):

For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.

 

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

 

SCOPE:

The Customer Success – HR Technology Solutions Advisor – Talent Suite is part of the Global HRIS team and supports MHIA and its affiliates through the design, configuration, deployment, optimization, governance, and support of enterprise HR technology solutions. The role serves as the primary technical advisor for assigned HR technology capabilities, partnering with business stakeholders to design scalable and sustainable solutions that improve business processes, employee experience, and organizational effectiveness. Responsibilities may span multiple HR technology platforms and business capabilities, including HRIS, payroll, talent management, learning, recruiting, integrations, reporting, workflow automation, AI-enabled solutions, and future technologies as organizational needs evolve. The position partners with HR, IT, Corporate Functions, Legal, vendors, and third-party application teams to translate business needs into practical technology solutions while supporting governance, release management, documentation, testing, training, issue resolution, and continuous improvement.

 

The ideal candidate will have at least ten (10) years of progressive HRIS or HR technology experience, including solution design, configuration support, enhancement delivery, issue resolution, testing, documentation, and stakeholder partnership.

 

JOB RESPONSIBILITIES:

• Serve as the primary technical advisor for assigned HR technology capabilities, leading solution design, configuration, enhancement evaluation, release readiness, optimization, and continuous improvement.
• Partner with business stakeholders to understand business needs, evaluate solution options and trade-offs, and recommend scalable technology solutions aligned with enterprise standards and business objectives.
• Serve as liaison between affiliates, HR, IT, Corporate Functions, Legal, vendors, and third-party application teams for HR technology initiatives, enhancements, releases, and support activities.
• Collect and evaluate business requirements, assess system impacts, develop user stories and acceptance criteria, and translate business needs into practical functional and technical solutions.
• Configure, enhance, optimize, and support HR technology solutions across assigned platforms and business capabilities.
• Lead the resolution of system, process, support ticket, and user-impacting issues through root-cause analysis, stakeholder coordination, clear ownership, and timely communication.
• Evaluate platform releases and emerging functionality, assess business impacts, coordinate testing and readiness activities, communicate changes, and recommend adoption where business value exists.
• Create test scenarios and support validation activities to confirm system changes meet business requirements before release.
• Prepare and maintain functional specifications, business requirements documentation, process documentation, , and knowledge-transfer resources.
• Provide training, coaching, technical guidance, and knowledge transfer to, business users, and support teams to improve proficiency, adoption, and effective use of HR technology solutions.
• Build trusted relationships with stakeholders and apply an internal consulting mindset to proactively identify opportunities to improve customer experience and business outcomes through technology.
•  Ensure solutions align with established HRIS governance, security requirements, global design principles, data integrity standards, and compliance obligations.
• Evaluate AI capabilities, workflow automation, platform enhancements, and emerging HR technologies that may improve employee and administrator experiences or operational efficiency.
• Support the prioritization and delivery of HRIS initiat