Enrollment Production Support Analyst - Contractor

About Enrollment Operations at Ideon The health insurance and benefits industry is undergoing rapid digital transformation. Today, most people choose, enroll, and utilize their benefits not by calling insurance carriers or reviewing paper forms, but by using HR and benefits software. Behind the scenes, Ideon’s APIs make this modern benefits experience possible. We are powering an entire industry forward, delivering the speed, transparency, and efficiency that today’s consumers expect.  For this contract position, Ideon is seeking an Enrollment Production Support Analyst to be a part of our high-performing Enrollment Operations Team.  In this role, you willown customer support for all production groups and ensure the accuracy of member enrollment.   We prefer candidates based in Omaha, NEor NYC for this role, but we are also considering remote candidates from anywhere in the U.S. Ideon is headquartered in NYC with a second office in Omaha, NE.  This role reports to the Manager of Enrollment Operations. 

In this role you will:

• Actively manage tickets related to enrollment data exchange, ensuring accurate andtimelycompletion of all assigned tasks. 
• Monitor, respond to, and resolve production discrepancies withinestablished SLA’s. 
• Deliver quality work with an eye for detail, delighting customers through clear, concise, and professional communication. 
• Utilize metrics to monitor and adjust performance for optimal efficiency. 
• Meet with platforms and manage relationships, owningissue resolution to drive high customer satisfaction. 
• Communicate technical concepts clearly and concisely to ensure platforms and carriers understand requirements and respond promptly. 
• Utilize Ideon’s proprietary toolset to manage work and deliver high-quality results for customers. 
• Contribute actively to a high-performing team focused on delivering resolutions to customers while sharing and contributing to organizational knowledge. 

We would love to hear from you if you have:

• High proficiency in EDI and/or API technologies (5+ years), specifically in insurance enrollment processes. 
• Knowledge about insurance industry standards and regulations concerning data connections (e.g., HIPAA, 834, LDEx). 
• Experience supporting customers, with a customer-centric approach to all your work. 
• A proactive, results-oriented mindset, capable of prioritizing and managing multiple projects in a fast-paced environment. 
• Strong written and verbal communication skills, capable of conveying technical concepts effectively and professionally. 
• Enjoy working with and delighting customers. 
• A desire to develop yourtechnical skills with the latest technologies. 
• Analytical skills with keen attention to detail. 
• Familiarity with JIRA, Zendesk, Salesforce, or other CRM platforms. 

About Ideon  What we do: Ideon is the way health insurance carriers and employee benefits providers connect with new technology partners to deliver seamless consumer experiences at every stage of the member journey. We are not the websites or apps you use to choose a plan or find a doctor. We are the infrastructure, the ‘pipes,’ that allows InsurTech platforms and health insurance and benefits carriers to exchange data accurately, efficiently, securely, and at scale—improving the way benefits are quoted, sold, enrolled, managed, and utilized. Our APIs transmit billions of data points, powering an amazing benefits experience for all. Faster. Better. Awesomely.  Who we are: We are a group of people who love a good API and all it can do. We are insurance geeks, systems gurus, data wonks, sales & marketing execs, product leads, finance whizzes, and admin pros—all determined to bring efficiency, transparency, and connectivity to the health insurance and benefits industry.  This position is a contract position with a planned 6-month engagement, however actual duration may vary depending upon volume of work and performance.  We are an equal opportunity employer. We encourage people of diverse backgrounds, experiences, abilities, and perspectives to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  All contract employees must complete successful reference and background checks.