Senior Customer Engineer

 

Join SADA as a Senior Customer Engineer!

Your Mission 

As a Senior Customer Engineer at SADA, you will work collaboratively with other architects and engineers to design, prototype, and inspire clients into Google Cloud services and properties. You will partner directly with sales teams, Google, and clients to qualify potential engagements, craft robust proposals, and deliver proposals plus contracts on which engineering teams can successfully execute.  You are hands-on, able to conduct experiments, and build functioning prototypes that prove out ideas and build confidence in the solutions you advocate. 

You will direct early-stage opportunity/technical objectives calls and requests, as well as be a focused resource through the entire client lifecycle.

Pathway to Success 

#BeAChangeAgent: You think out in front of our delivery organization, meeting with the spectrum of internal stakeholders and both small and large clients that need our Professional Services. You will have your finger on the pulse of their technical needs and take pride in helping them solve their real-world problems with Google Cloud.

You focus on doing what is best for the client. You consult and guide – in a prescriptive manner.

Expectations

Required Travel - Please expect about 25% travel to client sites, conferences, and other related events. 

Client Facing - You will interact with clients on a regular basis, often daily, other times weekly/bi-weekly. Common touch points occur when qualifying potential opportunities, throughout the sales motions, and periodically through the lifecycle of a client account. You can expect to interact with a range of client stakeholders, including engineers, technical project managers, and executives.

Onboarding/Training - The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date. 

Job Requirements

Preferred Credentials:

• Google Professional level Certifications
• Industry Professional level Certifications

Preferred Qualifications: 

• Understanding of the “Cloud,” what its value is, and its potential inside of corporations
• Demonstrable familiarity with any of the following:
• Infrastructure Modernization: migrating workloads from on-premises and other clouds to Google Cloud
• Application Development: building custom web and mobile applications on top of modern application stacks
• Data Engineering: data schema, databases either relational or otherwise, data preparation, and the variety of data storage options
• Experience as a technical consultant or another client-facing technical role
• Experience assisting or conducting technical design sessions, architecting, and documenting technical solutions. This is ideally across a broad range - Infrastructure, Data, Security, Compliance, and more.
• Experience in aligning with client business goals, and identifying gaps between the client's current and desired end states
• Experience working with client’s business and technical teams to elicit their goals and objectives, and provide the client with recommended best practices, reference implementations and/or design patterns
• Experience strategizing, designing, architecting, or leading the deployment of scalable solutions
• Experience in modern scaled cloud platforms, such as Google Cloud, AWS, Azure, IBM, Alibaba, Oracle, etc.
• Ability to communicate across business units and the ability to interface with and communicate technical concepts to a broad range of internal and external stakeholders
• Ability to develop and maintain strong relationships with clients and key decision makers
• Ability to scope and prepare proposals for client’s engineering initiatives, including drafting statement of work to support the initiatives
• Time management skills with the ability to manage multiple streams

• Strong aptitude for learning new technologies and staying updated on industry trends. A thought leader. 
• Highly self-motivated and able to work independently as well as in a team environment

The base salary range for this full-time position is $150,000 and $180,000 + on-target bonuses + benefits. Within the range, individual pay is determined based on job-related skills, experience, relevant education/certification or training, and work location.

About SADA An Insight company

Values: SADA stands for inclusion, fairness, and doing the right thing. From our very beginning, we’ve championed a diverse workplace where we