Server Administrator

Job Description

The Agency You’ll Join

The New York City Mayor’s Office is responsible for overseeing city services throughout the five
boroughs, coordinating public agencies and departments, and managing public property. New York
City Mayor Eric Adams is head of the executive branch of New York City's government. Previously,
Mayor Adams has served the people of New York City as an NYPD officer, state senator, and Brooklyn
borough president. The Adams’ administration is leading the fight to serve the people of the greatest
city in the world, ensuring delivery of efficient and effective services, working to make New York City’s
economy stronger, reducing inequality, improving public safety, and making the city more affordable
that meets the needs of all New Yorkers. We value leadership, transparency, fairness, and efficiency as
we actively seek diverse talents from various sectors to join our team.

The Team You’ll Work With

The Mayor’s Office MIS Department is responsible for all aspects of technology for the agency. This
includes end-user desktop support, VOIP, network infrastructure, messaging, email, file, web, and
database servers, and server virtualization. MIS collaborates with other city agencies to implement
wireless policies and procedures and develop secure tools/applications for use by multiple agencies.
MIS also partners with other departments in the Mayor’s Office to develop tools and applications that
streamline processes, measure performance/metrics, and increase productivity.

The Problems You’ll Solve

The Server Administrator has the responsibility of supporting services for server infrastructure. You
play a major role in ensuring smooth operation, engineering, maintenance, and troubleshooting of
server systems. You will work collaboratively with all IT support teams to provide effective and
efficient support and resolution on a wide variety of issues, as well as interfacing with and assisting the
various business units in automating and streamlining workflow and daily operations.
You will be part of a team of server support administrators, with the responsibility of installing,
configuring, and supporting Windows-based physical and virtual servers.

- In emergencies, Borough Directors are on the scene to represent the Mayor’s Office.
Emergencies include but are not limited to blackouts, tragic deaths, and high-profile crimes, responsible for the management and maintenance of the enterprise server infrastructure. This
involves planning, deploying, configuring, and optimizing server systems to anticipate or meet
customer requirements.
- Manage the resolution of server-related issues, including but not limited to hardware failures,
software glitches, network connectivity problems, and service availability issues. You will work
closely with various IT support teams to provide timely and effective solutions, ensuring minimal
downtime and disruption to the various Mayor’s Office’s public service operations.
- Responsible and may work collaboratively with NYC Citywide Cyber Security in ensuring server
systems security against potential threats, vulnerabilities, and unauthorized access by
establishing and enforcing security policies, conducting regular audits, and implementing
appropriate security measures to protect sensitive data and comply with NYC Citywide
Cybersecurity regulations.
- Serve as the administrator of existing on-prem and Microsoft O365 tenants, Azure Active
Directory, and Exchange Online.
- A contact for dealing with mission-critical issues with vendors, including the NYC Office of
Technology and Innovation, for support and service to ensure effective communication, timely
support, and resolution of technical issues.
- You will ensure documentation, including but not limited to server configurations, procedures,
and troubleshooting guidelines, is always kept up to date.
About You
- You are adaptable and open to learning new skills and technologies.
- You have a minimum of 5 years of IT experience with 3 years of experience with Microsoft
O365: Teams, Exchange Online, SharePoint, and other O365 workloads, as well as Microsoft
Azure Information Protection (AIP), Azure Active Directory, and Azure Active Directory
Federation Service (ADFS).
- You have experience with the following technologies but not limited to: On-prem Exchange
management, operating systems (Windows & Linux), file systems, Active Directory, LDAP,
SMB/Samba, IDS/IPS, VPN, Firewalls, Wireless networks, Routers, Network Security, etc.
- You have experience with backup strategies including CommVault.
- You have experience with SCCM.
- You have experience working with mobile management technologies (e.g., Workspace One,
Intune).
- You have experience