Senior Manager, Oncology Nurse Navigation

Who we are  

Transcarent is the One Place for health and care. We cut through the complexity, making it easy for people to access high-quality, affordable care. With a personalized app tailored for each Member, an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions, Transcarent eliminates the guesswork to confidently guide Members to the right level of care. We take accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs. At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for our offering.  

Transcarent is committed to growing and empowering a diverse and inclusive community within our company. We believe that a team with diverse lived experiences, working together will strengthen our organization, and our ability to deliver "not just better but different" experiences for our members.  

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role 

The Sr. Manager Nurse Navigation, Oncology reports to the Director of Nurse Navigation, Oncology and is responsible for daily operations related to our Navigation Program and care team in accordance with the Transcarent Quality Tenets. The Sr. Manager Nurse Navigation, Oncology will reflect the mission, vision, and value statements of Transcarent to internal departments and external plan sponsors, providers, and partners. 

What you’ll do 

• Work with cross functional teams to develop new or update existing quality measures, protocols, processes and policies to minimize risk and ensure compliance 
• Lead quality improvement efforts in partnership with the Care Support Services and Oncology Care solution lead 
• Work collaboratively with our Oncology COE facilities, surgeons, and partners in support of achieving the highest quality experience for our Members 
• Support the non-clinical Care Coordinators with clinical subject matter expertise and guidance relating to individual cases and in broader strategy and processes 
• Support the operational needs of the Nurse Navigation program from a clinical perspective including monitoring and support for Member complications 
• Coach, lead, and develop team members with a culture of curiosity, humility and high performance 
• Collaborate with Engineering and Design to create the best processes, high velocity and impact products supported by evidence based clinical practice 
• Be hands on at creating clinical requirements, user cases and user stories based on gathered insights from Members, clients and other stakeholders 
• Guiding and supporting patients/families throughout the cancer care and survivorship experience. 
• Identifying special needs of the patient and delegating to appropriate support staff and available services and resources 
• Ensuring understanding of treatment options available 
• Facilitating patient care plans recommended by physician 
• Connecting patient and family with community resources 
• Coordinating multidisciplinary care from time of diagnosis throughout treatment 
• Improving timeliness of appointments 
• Nurse Navigation – Oncology and other experiences 
• Support of Care Coordinators in placement of Oncology surgical cases 
• Support of Health Guides in oncology Member interactions 

What we’re looking for 

• Graduated from accredited nursing school 
• Master of Science in Nursing degree preferred 
• Multi-state license with expectation to obtain 51 state licensures within 6 months of hire 
• Oncology Certified Nurse or Oncology Nurse Navigation Certification within 6 months of hire 
• Nurse Executive Board Certification preferred 
• Six Sigma training preferred 
• A minimum of 2 years related work experience in navigation or case management 
• A minimum of 2 years related work