Project Analyst

Position Overview:

A Business Project Analyst specializing in Triage and Root Cause Management serves as a critical problem-solving partner to business leads, reporting to the Sr. Director of Business Architecture. This role captures and prioritizes business-driven issues, facilitates structured root cause analysis, and ensures corrective actions are owned, tracked, and resolved.​

 

Responsibilities:

• Partner with business leads to capture, categorize, and prioritize operational issues and change requests across active initiatives​
• Own the end-to-end triage process — assessing business impact, urgency, and strategic alignment to route issues to the right owners​
• Facilitate structured Root Cause Analysis (RCA) sessions — 5 Whys, Fishbone/Ishikawa, Fault Tree Analysis, and PDCA​
• Develop corrective action plans (CAPs) with business-owned accountability, clear timelines, and measurable success criteria​
• Produce business-facing status reports and triage summaries for leadership review and decision-making​
• Escalate unresolved or high-impact issues to the VP of Project Governance with recommended resolution paths​

 

Essential Functions:

 

Essential Job Function

% of Time on Function

Issue Triage & Prioritization

30%

Root Cause Analysis (RCA)

25%

Corrective Action Planning

20%

Reporting & Status Communication

15%

Escalation Management

10%

Total

100%

 

Job Requirements:

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, or Information Systems; MBA advantageous​
• Lean Six Sigma Green/Black Belt — highly recommended for RCA and process improvement​
• PMP or CAPM, ITIL Foundation, Prosci Change Management, CBAP, or PMI-PBA​

Required Skills

• 2–5 years in business operations, process improvement, or delivery support within enterprise environments​
• Strong analytical and critical thinking skills — identifying patterns, systemic gaps, and operational breakdowns​
• Experience with JIRA, Smartsheet, ServiceNow, MS Project, Power BI, or Tableau​
• Strong PowerPoint and business storytelling capability for executive communication​
• Proficiency in Waterfall, Agile, and Hybrid delivery frameworks​

 

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

 

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.   

Salary Range (Norwalk, CT): $75,863.02 - $101,150.69

Annual Bonus Potential: 5%

HomeServe USA is an equal opportunity employer.

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