Executive Director, Specialty Digital & Patient Innovation

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Position Summary

The CVS Omnichannel Specialty Digital Clinical Innovation and Patient Experience Group defines, develops, and implements products and solutions. This creates a differentiated experience for patients, improves clinical outcomes, and manages overall costs. We are a world class organization, and this role leads a team comprised of clinical and non-clinical colleagues including day-to-day operations, product development, metrics and outcomes reporting, roadmap, and innovation execution in the scope of specialty digital and non-digital solutions. This leader is responsible to deliver best-in-class care, grow market share, create holistic experiences, and advance existing products. This leader is responsible for developing and executing a diverse portfolio to align business and technical needs, manage and prioritize roadmaps to drive the development and management of innovation for products impacting specialty patients. In this role, the leader will be responsible for multi-million-dollar investment in technical and digital solutions that improve colleague and patient experience while delivering best-in-class adherence, patient experience, and clinical outcomes.  In addition to managing investment, this leader is also accountable for delivering profitability and cost efficiency to meet business objectives.  Examples of deliverables include maintaining innovation, positioning, financial modeling, operational implementation, maintenance, and ongoing process improvement.

This is a unique role which will involve complex, cross-functional stakeholder management and significant exposure to senior and executive leadership and requires a strategic thinker with specialty pharmacy experience and the ability to build and lead integration of new cutting-edge solutions and services adding to our healthcare portfolio while coordinating and aligning with business leaders across CVS Health and other constituents.

PRIMARY DUTIES AND RESPONSIBILITIES:   List the top four or five primary responsibilities of the position in the space provided below, indicating the most important functions first and the approximate percentage of time spent on each.

Responsibilities

Strategy Management: (35%)

• Identify, propose, and create strategy for digital business opportunities that meet or answer a patient or client consumer need.
• Create strong partnership with specialty executive leadership to manage priorities to deliver efficiency and experience improvements for patients and colleagues.
• Align strategy and identify strategic partners, design creative solutions, lead complex development, and identify win-win scenarios/solutions and bring these partners through execution to production stage.
• Collaborate with enterprise partners to align digital solutions, roadmap, and influence patient experience to represent the complex needs of specialty pharmacy experience.
• Understand the marketplace in specialty to inform and propose strategic investments and innovation test & learn.

Business and Relationship Development:(25%)

• Recruit and lead diverse team complemented by clinical and non-clinical expertise.
• Direct the design and development of digital patient and colleague innovation strategies, capabilities, and offerings.
• Lead internal and external presentations to peer, senior level, and c-suite leaders to articulate specialty needs within enterprise.
• Grow market share and deliver >$70 million in adherence value.
• Partner with proposals, sales, and account teams to provide subject matter expertise for performance guarantees and clinical contract language.
• Deliver more than $9 million in cost efficiency while maintaining and improving net promoter score.
• Support specialty story creation and support sales and account teams as needed for prospective and existing clients.

Product Lifecycle: (25%)

• Create and deliver short- and long-term product roadmap for differentiated specialty digital patient experience and innovation.
• Lead delivery of results through value generation in a matrixed business setting.
• Build and ra