Customer Integrated Sales Office (CISO) Manager (M/F/X)

<p>We are currently looking for a <strong>Customer Integrated Sales Office (CISO) Manager</strong> who is ready to play a key role in transforming our organisation and shaping the future of our customer experience. </p><p><strong>Why is this opportunity different?</strong></p> <p>This is far more than a customer service management role.</p> <p>It is an opportunity to build the customer organisation of tomorrow.</p> <p>You will lead the <strong>Customer Integrated Sales Office</strong> across the Benelux and France, driving the transformation of a team that has traditionally focused on administration into a proactive, commercially minded and customer-centric organisation.</p> <p>Reporting directly to the <strong>Country Manager Belux</strong>, you will enjoy high visibility, genuine autonomy and the opportunity to influence the company's strategic direction.</p> <p>Your key priorities will be to:</p> <ul> <li>Deliver an outstanding customer experience.</li> <li>Improve operational performance.</li> <li>Develop the capabilities and engagement of your teams.</li> <li>Strengthen the commercial contribution of the department.</li> <li>Foster a culture of accountability, collaboration and continuous improvement.</li> </ul> <p>You will work closely with the Sales, Supply Chain, Production, Logistics, Finance and Marketing teams to ensure a seamless end-to-end customer experience.</p> <p><strong>Your impact</strong></p> <ul> <li>You will lead the Customer Integrated Sales Office (CISO) team, ensuring that every customer interaction creates added value.</li> <li>You will coach, develop and inspire your people by providing clear direction, ambitious objectives and the support they need to succeed.</li> <li>You will optimise the entire <strong>Order-to-Pay</strong> process, from order entry through to invoicing and delivery, ensuring sustainable operational excellence.</li> <li>You will implement performance management based on meaningful KPIs, turning operational data into tangible actions and measurable improvements.</li> <li>You will transform a reactive customer service function into a proactive organisation capable of developing its own customer portfolio, enhancing customer satisfaction, responsiveness and commercial performance.</li> <li>You will play a leading role in our cultural transformation by developing your team from order processing specialists into trusted customer partners who actively identify commercial opportunities and create long-term value for customers.</li> <li>You will remain close to the business by supporting your team in complex customer situations and maintaining a strong connection with day-to-day operations.</li> <li>In addition, you will lead digitalisation projects, streamline processes and strengthen cross-functional collaboration across all departments involved in the customer journey.</li> </ul> <p>You combine <strong>inspiring leadership with a pragmatic, hands-on approach.</strong> </p><p>You know how to engage teams, lead change and create an environment where performance and people thrive together.</p> <p>You are recognised for your ability to build trust, develop talent and unite teams behind a shared vision.</p> <p>You enjoy working in organisations undergoing transformation, where your ideas make a tangible difference and where you can actively shape the future of the business.</p> <p>You will also bring:</p> <ul> <li>Bachelor's or Master's degree.</li> <li><strong>5 to 10 years' experience in Customer Service, Inside Sales, Customer Operations or Order Management.</strong></li> <li>Proven experience in leading and developing teams.</li> <li>Strong knowledge of ERP and CRM systems.</li> <li>Excellent analytical and organisational skills.</li> <li>A genuine <strong>Customer First</strong> mindset.</li> <li>Fluency in Dutch, French and English.</li> </ul>