Staffing/Care Coordinator

Who We’re Looking For:

Are you someone who thrives in a fast-paced environment where you’re constantly connecting the dots? We’re looking for a Staffing Coordinator who’s detail-oriented, caregiver-focused, and ready to keep things running smoothly behind the scenes.

At Tandem, Staffing Coordinators play a key role in building the foundation for great care. You’ll be interviewing caregivers, coordinating schedules, arranging meet and greets, auditing timecards, and keeping communication flowing between our team and the field. If you love structure, are obsessed with details, and feel energized managing logistics and supporting people, this could be the perfect fit.

Position Details – Please Read Before Applying:

This is a fast-paced, full-time role with a fixed schedule and weekly overtime. Candidates should be fully comfortable with the following:

• Pay Rate: $24–$26 per hour, depending on experience

• Schedule: Monday–Friday, 1 PM to 10 PM

• Overtime: This position includes a minimum of 5 hours of overtime every week, paid in accordance with state law

• On-Call: You will participate in an on-call rotation every other week. Any calls that come in outside of business hours must be addressed promptly, and all time spent is paid as overtime

• Remote Role: Must be comfortable working from home, on the phone, and on your computer throughout the day

This isn’t a traditional 9–5 position. It’s structured, fast-paced, and designed for someone who thrives with a full calendar and clear expectations. You’ll be on the phone and in virtual meetings throughout the day, working closely with caregivers and internal teams — so it’s important that you're comfortable being on camera and at your desk for most of your shift. If you like staying busy, enjoy problem-solving in real time, and prefer a set routine with predictable hours (plus weekly overtime), this could be a great fit.

What You’ll Be Doing:

As a Staffing Coordinator at Tandem, you’ll be on the front lines of caregiver coordination — part recruiter, part scheduler, part problem-solver. You’ll work closely with caregivers and internal teams to ensure each case is launched smoothly and maintained with accuracy and care.

Your day-to-day will include:

• Caregiver Interviews & Onboarding: Screen new caregiver applicants, assess fit, and help guide them through our onboarding process.

• Staffing New Cases: Match caregivers to Companion Care clients based on preferences, skills, and availability. Coordinate introductions and follow up after meet and greets.

• Caregiver Support & Communication: Be a go-to contact for caregivers in the field, helping with questions, documentation, and early-stage coaching as needed.

• Timecard & Reimbursement Oversight: Review and audit caregiver timecards, mileage, and reimbursements to ensure accuracy and compliance.

• Client Support: Assist clients with logistical or documentation questions, especially around scheduling or visit tracking.

• Onboarding Support: Help the Care Coordinator with new caregiver orientations and client onboarding steps.

• Documentation Audits: Ensure all schedules, timecards, and client visit notes are complete and accurate.

• Phone & On-Call Backup: Support the team by backing up phones during business hours and participating in the on-call rotation for evening and weekend support.

What We’re Looking For:

• At least 2 years of experience working specifically for a licensed non-medical caregiving agency — not home health, hospice, doctor’s offices, or assisted living facilities

• Direct experience with caregiver scheduling, staffing, and case coordination in a home care setting

• Proven experience recruiting, interviewing, and hiring caregivers, either independently or in collaboration with a team

• Experience working remotely and managing a fast-paced, communication-heavy workload

• Comfortable conducting both caregiver and client meetings virtually, being on camera, and working at your desk for most of the day

• Highly organized, detail-oriented, and able to manage competing priorities without losing track

• Tech-savvy and confident using online platforms, scheduling systems