Director, Patient Services Field Training

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Director of Patient Services training has two primary goals. First, to ensure that all stakeholders have the skills and knowledge necessary to meet/exceed the goals and expectations of their specific role. Second is to ensure the AbbVie Patient Services (APS) training team members, both direct and indirect reports, are effectively developed to advance their careers within AbbVie. 

Key Responsibilities Include:

• Responsible for ensuring all Patient Engagement (PE), Access and Reimbursement (A&R), Care Model professionals, infield teams and field managers across AbbVie U.S. Patient Services have the skills and knowledge necessary to meet / exceed the goals and expectations of their specific position.
• Proactively partner with franchise and organizational leadership to understand the healthcare landscape, access and reimbursement dynamics, patient experiences and journeys, AbbVie product changes and new product / team launches to determine implications for the organization and individual development.
• Create APS training communication strategy to deliver impactful messaging and coordinate effectively with other communications functions across AbbVie.
• Create short and long-term training strategy for specific audiences which includes identification of training needs, prioritization of training implementation, partnering to develop training, and evaluation of effectiveness for both initial and continuing education of an experienced team.
• Function as member of franchise Integrated Team to provide strategic input for APS initiatives, provide input to annual strategic and tactical plans for all APS and support policy related discussions that will help APS operate and scale seamlessly.