Transactions Manager I

Are you a dynamic leader who thrives in a production-based environment that offers a platform for career growth?
 As a Transactions Manager in Receivables Operations, you will be managing a team processing daily document transactions and extraction of checks and remittances. The firm’s Receivables Operations division enables customers to accept traditional paper-based payments and invoices/forms from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable or back-end process updating.  Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.
 Job responsibilities:

• Lead a team of full and part-time front-line employees.
• Establish daily production goals based on productivity targets, budget, and resources.  Responsible for monitoring team’s output and managing assigned personnel to ensure all throughput goals are achieved
• Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality
• Demonstrate sound leadership judgement; escalate any personnel, facility, technology, or process concerns timely and appropriately
• Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices
• Ensure team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience
• Track team performance and implementing action plans that manage improved performance and high quality

 Required qualifications, skills and capabilities:

• Minimum 7 years' management/leadership experience
• Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
• Ability to understand end to end process flow, consider downstream impacts when making decisions
• Ability to lead, direct, connect with, and be accessible for staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline processes
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Results oriented, not satisfied with status quo, always looking to improve process, productivity, culture, and cost

 Work schedule:   This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change. 

Monday - Friday  7am - 3:30pm during the months of February, March, May, July, August, November and December, 1130pm - 8am during the months of January, June, September and October, 7pm - 7am during the month of April

Shift differential: 15% when working 3rd shift 

•  A Government Security Clearance may be required for this position.  This includes, but is not limited to:
  •    Fingerprints
  •    Credit Check
  •    Employment History
  •    Tax Filing History (possibly)
  •    References (possibly)
  •    Proof of U.S. Legal Permanent Residence up to 3 years 

 
 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details abou