Director, Head of Inspire Value Strategic Initiatives and Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The ServiceNow Inspire Value organization is an integral part of the Global Sales Go-To-Market team and sits within Strategic Accounts.  The team designs and leads strategic, consultative engagements to build consensus and alignment on how ServiceNow’s platform can enable CxO business transformation objectives and key business outcomes.  Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends this team builds trusted advisor relationships with customers, partners and internally across ServiceNow. 

What you’ll do: 
 
The Director, Head of Inspire Value Strategic Initiatives and Operations will lead key Inspire Value strategic topics and drive the operating cadence – the rhythm of the Inspire Value organization  - that spans across critical People, Process and Platform strategies for the organization.  This individual is a strategic thinker, problem solver and collaborative team player.   

In this role, the ideal candidate will work closely with the Global VP, Inspire Value, GEO and Major Area Inspire Value leadership to build the brand of Inspire Value internally and externally. The candidate will work closely with the strategy and operations leadership across Strategic Accounts. 

S/he will maintain a pulse on broader ServiceNow and Global Sales priorities, programs and communications, and advise on ideal messaging, channels and approaches with the goal of delivering the best possible action and organizational outcome for employees, customers, partners, and other stakeholders. We're looking for a remarkable storyteller, visual communicator, thought leader – a true strategic partner!  

The ideal candidate is a self-starter who is able to thrive in high growth, fast paced environments, working across a number of stakeholders. This is a full time role and it is ideal if the candidate is located in the U.S. 

 

What You’ll Lead 

• Create strategy, initiatives and operating plan for strategic Initiatives that are critical for the Inspire Value organization that drive success and growth. 

• Define and execute an operating cadence to ensure the Inspire Value organization runs smoothly including defining OKRs, managing forums, leading quarterly business reviews and tracking leading and lagging indicators 

• Lead Inspire Value’s People strategy ensuring that Inspire Value is a great place to work 

• Build internal community across go to market teams in support of our most strategic customers 

• Drive best-in-class project management for initiatives that drive growth and operational excellence 

• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business 

• Lead cross-functional teams to identify opportunity, unlock productivity and accelerate execution  

• Build consensus with cross-functional collaborators, including proper hand off to relevant stakeholders for execution of strategic initiatives 

• Develop compelling recommendations, communicated in high-quality output & growth results