Customer Service Specialist 1 (10:00am - 6:30pm ET)

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

As QuidelOrtho continues to grow, we are seeking a Customer Service Specialist 1.  This position is responsible for providing superior, front-line customer service (both internal and external) to our QuidelOrtho Customers, in a professional and timely fashion.  The key activities include order creation and inquiry management for internal and external customers (hospitals, distributors, and Field Sales), and supporting customer relationships.  All interactions with our customers are to be handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction while maintaining compliance requirements. 

This role will require efficient and accurate processing of all customer requests to ensure expectations are met.  Specialists will be monitored to validate that appropriate processes are followed, and level of service pr