Customer coordinator

 

 

 

 

Customer coordinator  

Kenitra ES Plant

 

Driving the future of automotive. We’re Lear For You.

 

Company Overview

 

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of more than 165,000 talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation

 

Lear has been operating in Morocco since 2003, offering a wide range of products and demonstrating strong expertise in electrical distribution systems, electronics, surface materials, and seating JIT(Just-in-Time).  With its 17 cutting-edge production and engineering sites located in Rabat, Tangier, Kenitra, and Meknes, Lear Morocco has become a major and significant player in the industry employing over 19,000 diverse & talented team members.

Lear Morocco has been certified as a Top Employer for the third consecutive time in recognition of its unwavering commitment to operational excellence, innovation, and fostering supportive work environment.

 

Position overview:

 

Reporting directly to the Customer Demand Coordinator, our future Customer coordinator will have as main missions to analyze Customer demand through permanent follow-up, internal and external coordination to satisfy customer needs on time. In addition, to plan and organize all steps from Order reception to shipment achievement

 

 

Key Responsibilities:

 

 

• Receive and process customer orders
• Track customer variations
• Interacting with customers, providing information in answer to inquiries about products, accounts, and services.
• Control and follow FG stocks
• Organize customer pick-ups
• Manage returnable packaging availability
• Ensure delivery performance at the required level
• Ensure internal KPIs are on target 0Premium Freight /0obsoletes/ OTIF 100%
• Track customer backlogs to avoid any issues with customers
• Monitoring products changes: 0 obsolete and handle customer claims

 

 

 

Key skills and Qualifications:

 

• Bac+5, with at least 2 years of experience within the automotive industry